Inside Sales Associate

About the Company

Founded in 1935, Young Supply Company is a leading regional distributor of HVACR and plumbing products serving contractors and professionals throughout the Midwest. With a strong commitment to service, expertise, and innovation, we take pride in helping our customers build success through dependable products, technical support, and trusted partnerships. In 2024, Young Supply Company became part of Heritage Distribution Holdings (HDH), a U.S.-based network of leading HVACR distributors and a proud subsidiary of Beijer Ref, a global leader in refrigeration and climate control technology. This partnership strengthens our ability to serve customers with expanded resources, global expertise, and the same trusted local service our customers have relied on for more than 90 years.

At Young Supply, we believe in the power of teamwork, integrity, and continuous improvement. Our employees are the heart of our business — working together to uphold a legacy of reliability and customer focus that has made us an industry leader. Join us and be part of a company where your contributions make a difference every day.

Responsibilities

• Greet customers and determine their needs
• Describe merchandise and answer customer questions
• Enter and pull orders, complete customer transactions
• Compute sales prices and process orders
• Stay up to date on current sales, promotions, and policies regarding products, payments, and exchanges
• Provide product demonstrations to customers
• Answer the store phone
• Follow safety protocols at all times; participate in ongoing safety training for safety-sensitive positions

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• Exceptional customer relations skills
• Knowledgeable in HVAC service/sales
• Basic computer skills, including order management software
• Able to handle multiple assignments at once
• Reliable, punctual, and professional demeanor

Preferred Qualifications

• Two years of industry experience
• Comfortable answering the phone and making calls on behalf of the company
• Able to lift at least 50 lbs
• Basic understanding of HVAC systems, parts, and terminology