Inside Sales Associate

About the role

The Inside Sales Associate role involves working with customers to find what they want, create solutions, and ensure a smooth sales process. Responsibilities include establishing customer relationships, processing and distributing products, handling customer inquiries and complaints, and managing warranties.

Responsibilities

• Establishes relationships with customers by assisting walk-in and phone customers, representing the company professionally.
• Pulls and distributes customer products quickly and efficiently.
• Handles questions and complaints in a timely and professional manner.
• Accurately performs data entry of sales orders to generate invoices for pickup or delivery.
• Sets payment for invoices using proper funds or obtains credit authorization according to company policy.
• Evaluates and disposes of warranty items based on manufacturer's warranty policy and customer needs.
• Estimates delivery dates to customers based on vendor's production and delivery schedules.
• Assists in receiving, shipping, and general warehouse duties.

Requirements

• High school diploma or GED.
• 1+ years related inside sales experience preferred.
• The ability to move 100 pounds with a dolly.
• Strong counter "presence" and the ability to deal directly with customers for a large portion of the day.
• Good computer skills including MS Office programs.
• Ability to work in a fast-paced environment dealing with inventory, product allocations, and customer issues.
• Familiarity with a related product line such as pool supplies, parts, chemicals, or pool construction is helpful.
• To be 18 years of age or older to apply.

Qualifications

• Must be able to pass a drug test and background check.
• Must be able to perform tasks that could affect the safety and health of others.

Skills

• Customer service skills.
• Computer skills, particularly MS Office.
• Organizational skills.
• Attention to detail.

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs.
• 401(k) with generous company match.
• 13 days of paid time off and 8 Paid Holidays.
• 100% employer-paid Life Insurance and Long-Term Disability Insurance.
• Paid Parental Leave.
• Employee Stock Purchase Plan.
• Employee Discounts.
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance.
• Comprehensive training programs to support career growth and advancement.

Pay and Schedule

• $17/hour and up to $2,500 through performance bonuses.
• Work Hours: Monday-Friday 7am-5pm and a rotating Saturday morning shift.

Benefits

• Comprehensive benefits package including medical, dental, vision, and prescription drug coverage.
• Flexible Spending Accounts and Wellness Programs.
• 401(k) with generous company match.
• 13 days of paid time off and 8 Paid Holidays.
• 100% employer-paid Life Insurance and Long-Term Disability Insurance.
• Paid Parental Leave.
• Employee Stock Purchase Plan.
• Employee Discounts.
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance.

Company Culture

• Committed to meeting the needs of customers with pride and professionalism.
• Family-oriented, hometown culture.
• Supports career growth and advancement through comprehensive training programs.
• Values integrity, trust, diversity, and innovation.

Equal Opportunity Employer

• We are an equal opportunity employer – By Choice.
• We understand the uniqueness of hiring military personnel and veterans and support them during their time of duty or transition into new civilian professions.

Poolcorp

• World's leading distributor of outdoor living products.
• Over 445 Sales Centers in 12 countries.
• Team with more than 6,000 dedicated employees.
• Committed to fostering a diverse and inclusive workplace.