Inside Sales Associate

About the role

The Inside Sales Associate works with customers to find what they want, create solutions, and ensure a smooth sales process. Responsibilities include establishing relationships with customers, processing and distributing products, handling customer inquiries and complaints, and managing warranties.

Responsibilities

• Establishes relationships with customers by assisting walk-in and phone customers, representing the company professionally.
• Pulls and distributes customer products quickly and efficiently.
• Handles questions and complaints in a timely and professional manner.
• Accurately performs data entry of sales orders to generate invoices.
• Secures payment of invoices with proper funds or obtains credit authorization.
• Evaluates and determines disposition of warranty items according to manufacturer policies and customer needs.
• Estimates date of delivery based on vendor production and delivery schedules.
• Assists in receiving, shipping, and general warehouse duties.

Requirements

• High school diploma or GED.
• 1+ years related inside sales experience preferred.
• The ability to move 100 pounds with a dolly.
• Strong counter "presence" and ability to deal directly with customers.
• Good computer skills including MS Office programs.
• Ability to work in a fast-paced environment dealing with inventory, product allocations, and customer issues.
• Familiarity with a related product line such as pool supplies, parts, chemicals, or pool construction helpful.
• To be 18 years of age or older to apply.

Qualifications

• Bilingual applicants are encouraged to apply.
• Military, military spouses, and veteran applicants are strongly encouraged to apply.

Skills

• Customer service attitude.
• Strong computer skills.
• Ability to work in a fast-paced environment.
• Familiarity with a related product line.

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs.
• 401(k) with generous company match.
• 13 days of paid time off (PTO) & 8 Paid Holidays.
• 100% employer paid Life Insurance and Long-Term Disability Insurance.
• Paid Parental Leave.
• Fully Funded Tuition Education Programs.
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance.
• Employee Stock Purchase Plan.
• Employee Discounts.

Pay

The actual pay may vary depending on your skills, qualifications, and experience. Additionally, this position may be eligible for discretionary bonuses or commissions plans as well as relocation or cost of living adjustments. The compensation range for this position in New York is between $24 and $28 based on a full-time schedule.

Schedule

Work Hours: Monday - Friday 7:30am - 4pm Rotating Saturdays during summer season 7am - 11am