Inside Sales Associate

About the role

The Inside Sales Associate works with customers to find what they want, create solutions and ensure a smooth sales process. Responsibilities include establishing relationships with customers, processing and distributing customer products, handling customer inquiries and complaints, and evaluating and determining the disposition of warranty items.

Responsibilities

• Establishes relationships with customers by assisting walk-in and phone customers, representing the company in a professional manner.
• Pulls and distributes customer products quickly and efficiently.
• Handles questions and complaints in a timely and professional manner.
• Accurately performs data entry of sales orders to generate an invoice of products ordered to be picked up or delivered.
• Sets up payment of invoices with proper funds or obtains credit authorization in accordance with company policy.
• Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.
• Estimates date of delivery to customer, based on knowledge of vendor’s production and delivery schedules.
• Aids in receiving, shipping, and general warehouse duties.

Requirements

• High school diploma or GED.
• 1+ years related inside sales experience preferred.
• The ability to move 100 pounds with a dolly.
• Strong counter "presence" and the ability to deal directly with customers for a large portion of the day.
• Strong customer-service attitude.
• Good computer skills including MS Office programs.
• Ability to work in a fast-paced environment dealing with inventory, product allocations, and customer issues.
• Familiarity with a related product line such as pool supplies, parts, chemicals, or pool construction helpful.
• To be 18 years of age or older to apply.

Qualifications

• High school diploma or GED.
• 1+ years related inside sales experience preferred.
• The ability to move 100 pounds with a dolly.
• Strong counter "presence" and the ability to deal directly with customers for a large portion of the day.
• Strong customer-service attitude.
• Good computer skills including MS Office programs.
• Ability to work in a fast-paced environment dealing with inventory, product allocations, and customer issues.
• Familiarity with a related product line such as pool supplies, parts, chemicals, or pool construction helpful.
• To be 18 years of age or older to apply.

Skills

• Customer service skills.
• Computer skills (MS Office).
• Inventory management.
• Product knowledge (related to pool supplies, parts, chemicals, or pool construction).

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs.
• 401(k) with generous company match.
• 13 days of paid time off (PTO) & 8 Paid Holidays.
• 100% employer paid Life Insurance and Long-Term Disability Insurance.
• Paid Parental Leave.
• Employee Stock Purchase Plan.
• Employee Discounts.
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance.
• Comprehensive training programs to support your success.

Pay

$17 - $22/hour and up to $2,500 through our performance bonuses.

Schedule

Monday-Friday 7:30 AM - 4:30 PM.