Inside Sales Associate

About the role

The Inside Sales Associate works with customers to find what they want, create solutions and ensure a smooth sales process. Responsibilities include establishing relationships with customers, processing and distributing customer products, handling inquiries and complaints, and evaluating and determining the disposition of warranty items.

Responsibilities

• Establishes relationships with customers by assisting walk-in and phone customers, representing the company in a professional manner.
• Pulls and distributes customer products quickly and efficiently.
• Handles questions and complaints in a timely and professional manner.
• Accurately performs data entry of sales orders to generate invoices of products ordered to be picked up or delivered.
• Sets up payment of invoices with proper funds or obtains credit authorization in accordance with company policy.
• Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.
• Estimates date of delivery to customer, based on knowledge of vendor’s production and delivery schedules.
• Aids in receiving, shipping, and general warehouse duties.

Requirements

• High school diploma or GED.
• 1+ years related inside sales experience preferred.
• The ability to move 100 pounds with a dolly.
• Strong counter "presence" and the ability to deal directly with customers for a large portion of the day.
• Strong customer-service attitude.
• Good computer skills including MS Office programs.
• Ability to work in a fast-paced environment dealing with inventory, product allocations, and customer issues.
• Familiarity with a related product line such as pool supplies, parts, chemicals, or pool construction is helpful.
• To be 18 years of age or older to apply.

Qualifications

• High school diploma or GED.
• 1+ years related inside sales experience preferred.
• The ability to move 100 pounds with a dolly.
• Strong counter "presence" and the ability to deal directly with customers for a large portion of the day.
• Strong customer-service attitude.
• Good computer skills including MS Office programs.
• Ability to work in a fast-paced environment dealing with inventory, product allocations, and customer issues.
• Familiarity with a related product line such as pool supplies, parts, chemicals, or pool construction is helpful.
• To be 18 years of age or older to apply.

Skills

• Excellent communication skills.
• Customer service orientation.
• Proficient in MS Office applications.
• Ability to handle multiple tasks simultaneously.
• Knowledge of product line relevant to the industry.

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs.
• 401(k) with generous company match.
• 13 days of paid time off (PTO) & 8 Paid Holidays.
• 100% employer paid Life Insurance and Long-Term Disability Insurance.
• Paid Parental Leave.
• Employee Stock Purchase Plan.
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