Inside Sales Associate

About the role

The Inside Sales Associate works with customers to find what they want, create solutions and ensure a smooth sales process. Responsibilities include establishing relationships with customers, processing and distributing customer products, handling customer inquiries and complaints, and evaluating and determining the disposition of warranty items.

Responsibilities

• Establishes relationships with customers by assisting walk-in and phone customers, representing the company in a professional manner.
• Pulls and distributes customer products quickly and efficiently.
• Handles questions and complaints in a timely and professional manner.
• Accurately performs data entry of sales orders to generate an invoice of products ordered to be picked up or delivered.
• Sets up payment of invoices with proper funds or obtains credit authorization in accordance with company policy.
• Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.
• Estimates date of delivery to customer, based on knowledge of vendor’s production and delivery schedules.
• Aids in receiving, shipping, and general warehouse duties.

Requirements

• High school diploma or GED.
• 1+ years related inside sales experience preferred.
• The ability to move 100 pounds with a dolly.
• Strong counter "presence" and the ability to deal directly with customers for a large portion of the day.
• Strong customer-service attitude.
• Good computer skills including MS Office programs.
• Ability to work in a fast-paced environment dealing with inventory, product allocations and customer issues.
• Familiarity with a related product line such as pool supplies, parts, chemicals or pool construction helpful.
• To be 18 years of age or older to apply.

Qualifications

• Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply.

Skills

• Customer service skills.
• Computer skills including MS Office programs.
• Ability to work in a fast-paced environment.
• Familiarity with a related product line.

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs.
• 401(k) with generous company match.
• 13 days of paid time off (PTO) & 8 Paid Holidays.
• 100% employer paid Life Insurance and Long-Term Disability Insurance.
• Paid Parental Leave.
• Employee Stock Purchase Plan.
• Employee Discounts and much more!

Pay

Competitive pay and up to $2,500 through our performance bonuses.

Schedule

Monday - Friday 8:00 a.m. to 5:00 p.m.

Looking to work for the best in the industry?

Look no further than POOLCORP, the world's leading distributor of outdoor living products. With over 445 Sales Centers in 12 countries and a team with more than 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism.

Why join POOLCORP?

• We offer a wealth of opportunities for career growth and advancement, with comprehensive training programs to support your success.
• We value integrity, trust, diversity, and innovation, and we strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business.

Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.