Inside Sales Associate

About the role

The Inside Sales Associate works with customers to find what they want, create solutions and ensure a smooth sales process. On a daily basis, they establish relationships with customers, assist walk-in and phone customers, process and distribute customer products, handle questions and complaints, and manage warranties.

Responsibilities

• Establishes relationships with customers by assisting walk-in and phone customers, representing the company in a professional manner.
• Processes, pulls and distributes customer products quickly and efficiently.
• Handles questions and complaints in a timely and professional manner.
• Accurately performs data entry of sales orders to generate an invoice of products ordered to be picked up or delivered.
• Secures payment of invoice with proper funds or obtain credit authorization in accordance with company policy.
• Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.
• Estimates date of delivery to customer, based on knowledge of vendor’s production and delivery schedules.
• Affords assistance in receiving, shipping, and general warehouse duties.

Requirements

• High school diploma or GED.
• 1+ years related inside sales experience preferred.
• The ability to move 100 pounds with a dolly.
• Strong counter "presence" and the ability to deal directly with customers for a large portion of the day.
• Strong customer-service attitude.
• Good computer skills including MS Office programs.
• Ability to work in a fast-paced environment dealing with inventory, product allocations and customer issues.
• Familiarity with a related product line such as pool supplies, parts, chemicals or pool construction helpful.
• To be 18 years of age or older to apply.

Qualifications

• Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply.

Skills

• Customer service skills.
• Computer skills (MS Office).
• Inventory management.
• Product knowledge (related to pool supplies, parts, chemicals, or pool construction).

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs.
• 401(k) with generous company match.
• 13 days of paid time off (PTO) & 8 Paid Holidays.
• 100% employer paid Life Insurance and Long-Term Disability Insurance.
• Paid Parental Leave.
• Fully Funded Tuition Education Programs.
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance.
• Employee Stock Purchase Plan.
• Employee Discounts.
• Many other benefits available.

Pay

The actual pay may vary depending on your skills, qualifications and experience. Additionally, this position may be eligible for discretionary bonuses or commissions plans as well as relocation or cost of living adjustments. The compensation range for this position in New York is between $20 and $22 based on a full-time schedule.

Schedule

This position is considered "safety-sensitive" and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.

Company Information

POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.