Inside Sales Associate

About the role

The Inside Sales Associate at POOLCORP plays a crucial role in establishing relationships with customers, processing orders, and ensuring a smooth sales process. This position requires a high school diploma or equivalent, 1+ years of related inside sales experience, and strong customer service skills.

Responsibilities

• Establishes relationships with customers by assisting walk-in and phone customers, representing the company professionally.
• Pulls and distributes customer products quickly and efficiently.
• Handles questions and complaints in a timely and professional manner.
• Accurately performs data entry of sales orders to generate invoices.
• Secures payment of invoices with proper funds or obtains credit authorization.
• Evaluates and determines disposition of warranty items according to manufacturer policies and customer needs.
• Estimates delivery dates based on vendor production and delivery schedules.
• Aids in receiving, shipping, and general warehouse duties.

Requirements

• High school diploma or GED.
• 1+ years related inside sales experience preferred.
• The ability to move 100 pounds with a dolly.
• Strong counter presence and ability to interact directly with customers.
• Good computer skills including MS Office programs.
• Ability to work in a fast-paced environment dealing with inventory, product allocations, and customer issues.
• Familiarity with a related product line such as pool supplies, parts, chemicals, or pool construction is helpful.
• Must be 18 years of age or older to apply.

Qualifications

• Bilingual applicants are encouraged to apply.
• Military, military spouses, and veteran applicants are strongly encouraged to apply.

Skills

• Customer service skills.
• Computer skills, particularly MS Office programs.
• Ability to work in a fast-paced environment.
• Familiarity with a related product line.

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs.
• 401(k) with generous company match.
• 13 days of paid time off and 8 Paid Holidays.
• 100% employer-paid Life Insurance and Long-Term Disability Insurance.
• Paid Parental Leave.
• Fully funded tuition education programs.
• Bonus Programs including Employee Recognition and Referrals, Summer Madness, and Annual Performance.
• Employee Stock Purchase Plan.
• Employee Discounts.

Pay and Schedule

• $23+/hour with performance bonuses up to $2,500.
• Work hours: Monday through Friday, 8-5pm; Saturdays during the summer, 7-11am.

Benefits

• Comprehensive benefits package including medical, dental, vision, and prescription drug coverage.
• Flexible spending accounts and wellness programs.
• 401(k) with generous company match.
• 13 days of paid time off and 8 Paid Holidays.
• 100% employer-paid Life Insurance and Long-Term Disability Insurance.
• Paid Parental Leave.
• Fully funded tuition education programs.
• Bonus Programs including Employee Recognition and Referrals, Summer Madness, and Annual Performance.
• Employee Stock Purchase Plan.
• Employee Discounts.

Looking to work for the best in the industry?

Join POOLCORP, the world's leading distributor of outdoor living products. With over 445 Sales Centers in 12 countries and a team of over 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism. We offer comprehensive training programs to support your success and foster a family-oriented, hometown culture.

Why join POOLCORP?

• We offer a wealth of opportunities for career growth and advancement.
• We value integrity, trust, diversity, and innovation.
• We strive to foster a family-oriented, hometown culture that supports our strong, stable, and growing business.

Equal Opportunity Employer

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. This position is considered “safety-sensitive” and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others. POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.