Inside Sales Associate

About the role

The Inside Sales Associate works with customers to find what they want, create solutions and ensure a smooth sales process. Responsibilities include establishing relationships with customers, processing and distributing products, handling inquiries and complaints, and evaluating warranty items.

Responsibilities

• Establishes relationships with customers by assisting walk-in and phone customers, representing the company in a professional manner.
• Pulls and distributes customer products quickly and efficiently.
• Handles questions and complaints in a timely and professional manner.
• Accurately performs data entry of sales orders to generate invoices of products ordered to be picked up or delivered.
• Sets up payment of invoices with proper funds or obtains credit authorization in accordance with company policy.
• Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.
• Estimates date of delivery to customer, based on knowledge of vendor’s production and delivery schedules.
• Aids in receiving, shipping, and general warehouse duties.

Requirements

• High school diploma or GED.
• 1+ years related inside sales experience preferred.
• The ability to move 100 pounds with a dolly.
• Strong counter "presence" and the ability to deal directly with customers for a large portion of the day.
• Strong customer-service attitude.
• Good computer skills including MS Office programs.
• Ability to work in a fast-paced environment dealing with inventory, product allocations and customer issues.
• Familiarity with a related product line such as pool supplies, parts, chemicals or pool construction helpful.
• To be 18 years of age or older to apply.

Qualifications

• Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply.
• The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people.

Skills

• Customer service skills.
• Computer skills (MS Office).
• Inventory management.
• Product knowledge.

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs.
• 401(k) with generous company match.
• 13 days of paid time off (PTO) & 8 Paid Holidays.
• 100% employer paid Life Insurance and Long-Term Disability Insurance.
• Paid Parental Leave.
• Fully Funded Tuition Education Programs.
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance.
• Employee Stock Purchase Plan.
• Employee Discounts.

Pay

The actual pay may vary depending on your skills, qualifications and experience. Additionally, this position may be eligible for discretionary bonuses or commissions plans as well as relocation or cost of living adjustments. The compensation range for this position in OH is between $20.00 and $22.00/hour based on a full-time schedule.

Schedule

Work Hours: Monday-Friday 7am-5pm