Inside Sales Associate

About the role

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today’s construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!

The Inside Sales Associate position is responsible for supporting sales leadership and the sales team by researching the local market, identifying current and prospective customers, developing sales leads, and coordinating customer and vendor information for the Van Alstyne territory.

Responsibilities

• Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
• Researches and identifies active, potential, and prospective customers within the designated store territory
• Reviews market share, EDA, CRM, and other data sources to identify customer activity and business opportunities
• Generates leads and identifies new sales opportunities through outbound calls and other prospecting activities
• Ensures accurate and reliable data flow across CRM, ERP, marketing automation, analytics, and reporting systems
• Supports customer segmentation, targeting initiatives, training activities, and continuous process improvements
• Improves lead generation processes and lead quality to increase conversion rates and support sales growth
• Analyzes data and provides actionable insights and recommendations to Marketing and business stakeholders
• Assists with forecasting, strategic planning, and business decision-making through data analysis and reporting
• Receives, manages, and follows up on inbound phone calls, inquiries, and walk-in customer requests
• Qualifies leads and prospects by assessing customer needs, budgets, decision-making process, and timelines
• Educates current and prospective customers on products, services, and solutions offered by Kirby-Smith Machinery
• Maintains accurate and consistent customer notes, call activity, and follow-up information in appropriate systems
• Greets and assists walk-in customers; directs customers to the appropriate department or associate as needed
• Maintains current knowledge of company products, services, technology solutions, and sales programs
• Builds and maintains relationships with existing customers to support repeat business and customer satisfaction
• Tracks and follows up on identified transaction opportunities, including IMC demos, Smart Construction products, rental opportunities, undercarriage inspections, warranty expiration, and warranty extensions
• Identifies and reports lost sales and rental opportunities
• Collaborates with and supports outside sales associates and other departments as needed
• Assists in identifying local vendor resources, including hauling vendors and other service providers
• Provides support for local civic and community activities as requested

Requirements

• High school diploma or equivalent required; bachelor's degree preferred
• Three (3) years of experience in heavy equipment, compact equipment, agricultural equipment sales, or a related industry preferred
• Strong verbal and written communication skills
• Strong interpersonal and customer service skills
• Proficiency with Microsoft Office 365, Excel, CRM systems, EDA, and other job-related software
• Ability to manage multiple priorities while maintaining accuracy and follow-through
• Ability to represent the company professionally with customers, vendors, and associates
• Valid driver's license and ability to travel locally as needed

Physical Requirements

• Pushing/Pulling/Lifting/Carrying up to 25 pounds without assistance
• Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
• Must be able to mount and dismount truck/forklift, move between buildings/offices
• Physical ability to perform work for extended hours
• Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE

Benefits

• Above-Average Industry Pay
• Comprehensive benefits package (including medical/dental/vision)
• 401K with Company Match
• Generous PTO Package/Paid Holidays
• Short/Long Term Disability
• Growth opportunities
• Paid Training
• Family-owned and operated
• Health and wellness