Inside Sales Associate

Duties and Responsibilities

• Exercises independent judgment to answer inbound calls to sell Innovative Tooling products.
• Provide sales-related solutions utilizing common and alternative sources of information to resolve customer product and service issues.
• Consults with other associates to locate the most effective sources of information.
• Provides customer service to ensure customer satisfaction, account retention, and revenue generation.
• Communicates customer concerns to management to ensure the most effective and lasting problem resolution.
• Builds customer relationships via exceptional levels of service to ensure customer satisfaction and retention.
• Works closely with vendors to produce quotes, expedite orders, locate sources for product, and arrange product training.
• Supports outside sales representatives in various branch activities.

Requirements

• 3+ years proven inside industrial distribution sales experience
• Excellent verbal and communication skills
• Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.
• Knowledge of basic arithmetic and industrial-like products and the commercial procurement process is preferred
• Ability to multitask, prioritize, and manage time effectively.
• Adaptable to an ever-changing and growing company