Inside Sales Associate

About the role

We are seeking a motivated, customer-focused, and detail-oriented Inside Sales Associate to join our team. This position is responsible for proactively engaging with customers throughout the entire sales cycle by phone, email, and in person. The Inside Sales Associate provides exceptional customer service, develops lasting customer relationships, generates new sales opportunities, and supports the daily operations of the sales team.

Responsibilities

• Build and maintain strong relationships with new and existing customers to grow your book of business.
• Generate new sales opportunities.
• Aid customers in the showroom and process orders received by phone, email, and walk-in traffic.
• Generate customer quotes and accurately enter sales orders into the system.
• Follow up on customer quotes, leads, and sales opportunities to increase revenue.
• Research and qualify new leads while identifying opportunities for business growth.
• Learn and maintain a thorough understanding of company inventory, products, and industry applications.
• Educate customers on product features, benefits, current promotions, and DOT specifications.
• Work closely with outside sales representatives regarding customer needs, requirements, and sales opportunities.
• Communicate effectively with customers and internal departments regarding order status, requests, and product availability.
• Resolve customer concerns promptly while maintaining a high level of customer satisfaction.
• Assist team members with quotes, follow-up calls, cold calling, and other sales-related tasks as needed.
• Load and unload customer orders as necessary.
• Maintain a clean, organized, and safe showroom, warehouse, and work environment, including stocking shelves and organizing inventory.
• Affix with annual inventory counts and continuously improve inventory organization and storage methods.
• Stay current on company products, systems, and technology through ongoing training.

Requirements

• Previous experience in inside sales, customer service, or account management preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and the ability to quickly learn new software and technology.
• Experience with NetSuite ERP/POS is preferred but not required.
• Strong problem-solving skills with the ability to think critically and provide effective solutions.
• Ability to work independently within a fast-paced team environment.
• Professional demeanor with the ability to work effectively with individuals at all levels.
• High school diploma or equivalent required.
• Dependable, organized, self-motivated, and committed to continuous learning and professional growth.

Qualifications

• Must be able to safely lift, carry, push, and/or pull materials weighing up to 35 lbs. as part of regular job duties.
• Must be able to stand, walk, bend, and move throughout the showroom and warehouse during the workday.
• Must be able to sit and work at a computer for extended periods while entering orders, preparing quotes, and communicating with customers.

Skills

• Customer service and relationship-building skills.
• Verbal and written communication skills.
• Organizational and time management abilities.
• Microsoft Office proficiency.
• NetSuite ERP/POS experience (preferred).
• Problem-solving skills.
• Independent work ability.
• Professional demeanor.

Benefits

• Competitive pay based on experience.
• Opportunities for professional growth and advancement.
• Ongoing product training and skill development.
• Supportive, team-oriented work environment.
• The opportunity to build long-term customer relationships and grow your sales career.

Pay

Competitive pay based on experience.

Schedule

Flexible schedule to accommodate customer needs.