Inside Sales Associate

About the Company

Helix Traffic Solutions is a national leader in traffic control, work zone safety, and roadway infrastructure services. Through a network of specialized operating companies across the U.S., Helix delivers reliable, high-impact solutions that protect lives, support infrastructure projects, and keep communities moving safely.

Traffic Safety Supplies is a proud member of the Helix Traffic Solutions network, serving Virginia and Maryland with a comprehensive range of traffic safety equipment, signage, and support services for projects of all sizes. With a strong focus on quality, reliability, and compliance, Traffic Safety Supplies helps ensure safe, efficient operations across work zones and beyond.

Services and Capabilities

• Sales and supply of traffic control equipment, work zone materials, and personal safety gear
• High-quality, reliable, and fully compliant products meeting safety regulations
• Fast-turn sign manufacturing, including construction, street, regulatory, and warning signs (MUTCD standards)
• Equipment repair services with quick turnaround times to minimize downtime
• Trade-in and consignment options for equipment inventory management

Why Work With Us

• People-first organization with a mission centered on public safety, service, and reliability
• Strong culture of safety, quality, and accountability
• Hands-on work supporting safe, compliant work zones
• Opportunities for training, advancement, and internal mobility
• Support of a national organization with strong regional expertise

About the Role

Our work is fast-paced, detail-driven, and essential. Every role at Traffic Safety Supplies plays a vital part in keeping projects across Virginia and Maryland safe, compliant, and moving forward. If you’re dependable, quality-focused, and looking for a career with purpose, we’d be proud to have you on our team.

Responsibilities

• Build and maintain strong relationships with new and existing customers to grow your book of business
• Generate new sales opportunities
• Assist customers in the showroom and process orders received by phone, email, and walk-in traffic
• Proactively ask customers about their projects to recommend complete solutions, not simply process transactions
• Actively recommend complementary products to maximize customer satisfaction and sales
• Generate customer quotes and accurately enter sales orders into the system
• Follow up on customer quotes, leads, and sales opportunities to increase revenue
• Research and qualify new leads while identifying opportunities for business growth
• Drive counter sales by identifying upsell and cross-sell opportunities
• Learn and maintain a thorough understanding of company inventory, products, and industry applications
• Learn products available through vendors that may not be stocked locally and coordinate special orders with Purchasing
• Educate customers on product features, benefits, current promotions, and DOT specifications
• Develop a working knowledge of MUTCD/DOT traffic control standards to properly assist customers with compliant products
• Work closely with outside sales representatives regarding customer needs, requirements, and sales opportunities
• Communicate effectively with customers and internal departments regarding order status, requests, and product availability
• Work closely with the Branch Manager, Purchasing department, and Sign Department to fulfill customer requests and source special-order items
• Resolve customer concerns promptly while maintaining a high level of customer satisfaction
• Assist team members with quotes, follow-up calls, cold calling, and other sales-related tasks as needed
• Pull customer orders accurately and safely load customer vehicles as needed
• Assist with warehouse duties during busy periods
• Assist with annual inventory counts and continuously improve inventory organization and storage methods
• Stay current on company products, systems, and technology through ongoing training
• Coordinate custom sign orders by gathering customer specifications, entering orders accurately, and communicating with the sign department throughout production
• Restock showroom displays and lobby merchandise to maintain a professional and well-stocked sales floor
• Complete opening, closing, and daily housekeeping duties to maintain a clean, organized branch

Requirements

• Previous experience in inside sales, customer service, or account management preferred
• Strong customer service and relationship-building skills
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Proficiency with Microsoft Office (Word, Excel, Outlook) and the ability to quickly learn new software and technology
• Experience with NetSuite ERP/POS is preferred but not required
• Strong problem-solving skills with the ability to think critically and provide effective solutions
• Ability to work independently within a fast-paced team environment
• Professional demeanor with the ability to work effectively with individuals at all levels
• High school diploma or equivalent required
• Dependable, organized, self-motivated, and committed to continuous learning and professional growth
• Ability to identify sales opportunities and confidently recommend products based on customer needs
• Mechanical aptitude or experience in construction, traffic safety, industrial supply, or related industries preferred

Physical Demands

• Must be able to safely lift, carry, push, and/or pull materials weighing up to 35 lbs. as part of regular job duties
• Must be able to stand, walk, bend, and move throughout the showroom and warehouse during the workday
• Must be able to sit and work at a computer for extended periods while entering orders, preparing quotes, and communicating with customers

Benefits

• Competitive pay based on experience
• Opportunities for professional growth and advancement
• Ongoing product training and skill development
• Supportive, team-oriented work environment where your contributions are valued
• The opportunity to build long-term customer relationships and grow your sales career