Inside Sales Associate

About the role

Support inside sales to serve customers and grow sales by effectively managing domestic and export administrative functions.

Responsibilities

• Manage incoming calls and online inquiries, determine customer's needs, and assist or forward to the proper person/department.
• Prepare, complete, and track all export documentation to ensure timely shipments, clearance through customs, and final delivery to customer; assist sales with logistics coordination for shipments consolidated at freight forwarder.
• Generate proforma invoices, pull certifications, packed & held reports, and other miscellaneous documents as required.
• Communicate timely with freight forwarder while ensuring accurate and complete information.
• Maintain well-organized files for export and domestic inside sales.
• Assist and backup other inside sales assistants to support sales functions.
• Assist inside sales with contract review, quote entry, and matching and filing shipping documents when required.
• Add/maintain new customer information in AX and Creatio (CRM).
• Track all RMAs in Creatio.
• Support audit requests and work cross-functionally to support needs.

Requirements

• Associate’s Degree in Business or equivalent experience (required); Bachelor’s Degree (preferred).
• 1-3 years of sales experience, preferably in an inside sales or business-related role.

Skills

• Excellent Microsoft Office and Advanced Excel (required).
• Advanced communication skills (required).
• Organizational skills (required).
• Problem-solving (required).
• Multitasking (required).
• Data analysis (required).

Areas of Knowledge

• Business (required).
• Domestic and/or international sales (preferred).
• Customer Relations Management Systems (preferred).
• Export documentation and standard practices (preferred).
• Logistics (preferred).