INSIDE SALES ASSOCIATE

About the role

Promote and sell Gresco Inventory, represented product lines, and services. Communicate with customers to determine current and future material needs. Build relationships with all customer representatives to promote the company philosophy and create trust. Provide market feedback to outside sales, Sales Manager, and the District Manager. Pursue opportunities to increase sales and gross margins. Promote and sell new products.

• Assist all departments as needed and with any office operations and functions as required.
• Attend training schools to further develop skills and product knowledge.
• Enter customer orders and handle quoting for RFQs.
• Set up contracts (part numbers, initial orders, and stocking notes).
• Review pricing increases for contract items and assist Account Manager with updating contract prices.
• Review open order reports and handle material shipping discrepancies.
• Expedite open past due orders and back orders with manufacturing.
• Monitor account status and assist in resolving past due invoice issues.
• Escalate complex issues to the appropriate Account Manager for resolution.

Thorough product and pricing knowledge is necessary for providing quotes and blanket bids to customers. The role requires an energetic personality, ability to work with all people inside and outside the organization, and dedication to the company with decision-making capability. Ability to handle multiple projects simultaneously, recognize mistakes, correct them, and learn from them is essential.

Requirements

• High school diploma or equivalent; 1 year of college completed.
• 1-2 years of sales or customer service experience.
• Strong computer skills in Word, Excel, and Outlook.
• Strong math skills and effective communication skills.

Preferred Qualifications

• B.S. in business.
• 5 years of general business experience with 3 years in sales.

Working Conditions

Normal office conditions with moderate to high levels of stress due to deadlines and last-minute calls. High level of accuracy required. Must be able to lift 15 pounds at times. Occasional outside travel as a Gresco representative.

Working hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, with one hour for lunch. May be subject to being on call for the department as required.

Organization Relationships

Internal Contacts: Accounting department (billing/pricing discrepancies), warehouse personnel (quantity discrepancies, purchase order problems, receiving issues), purchasing department, product data team (updating pricing/part numbers/descriptions), projects/training assistant (spreadsheets, inventory updates, consign stock reports).

External Contacts: Vendor representatives (pricing, deliveries, specifications, new products), customers (securing new orders, resolving problems or complaints, billing, delivery, or back orders). Communication occurs in person, by phone, email, fax, or other forms.

Benefits

• Medical, dental, and vision insurance.
• Life and disability insurance.
• Retirement plans (401(k) and pension plans).
• Educational assistance.
• Paid time off (PTO).