Inside Sales Associate

About the role

We are seeking a motivated Inside Sales Associate to join our travel sales team. The ideal candidate will have excellent communication skills, a passion for sales, and a strong desire to assist our customers with their travel insurance so they can look forward to a worry-free traveling experience.

Responsibilities

• Respond to inbound customer inquiries via phone and email with professionalism and empathy.
• Identify customer needs and provide optimal or alternative product solutions to meet those needs.
• Educate potential clients on their insurance options, provide quotes, and close sales.
• Accurately enter pertinent customer data and research customer information.
• Able to close a sale by addressing customer concerns, demonstrating empathy, and consistently moving the customer towards commitment.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

Requirements

• High school diploma or equivalent diploma.
• Six (6) to twelve (12) months in a customer service environment with previous success in a sales-based environment preferred but not required.
• Possess superb customer service skills, a strong customer focus, and commitment to customer satisfaction.

Qualifications

• Candidates must reside in either Virginia, Florida, Maryland, Georgia or Texas.
• Eligibility to obtain a license for selling travel insurance across all 50 states. A limited lines license will be acquired post-hire, requiring background checks but no testing.

Skills

• Excellent communication skills.
• Passion for sales.
• Strong desire to assist customers with travel insurance.

Benefits

• Base Pay: $16–$19.50 per hour (based on the number of years of sales experience).
• Incentives: Uncapped incentive structure.
• Total Earnings Potential: Most Inside Sales Associates earn an average of $50,000–$60,000/year.

Pay

• Actual base pay may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location.

Schedule

• Full-time, afternoon and evening shifts available.
• Start times would range between 11am to 3:30pm Eastern time.