Inside Sales Associate

Allen Brothers Commitment To Excellence Consistent Quality | Responsible and Strategic Sourcing | Unmatched Craftsmanship / Service The Elite Brand Since 1893 Allen Brothers sources the highest quality product available in the market. Our team of master butchers hand cuts each piece of consistently aged meat to perfection. Delivering excellence, for 130+ years. Allen Brothers has proudly stood as a symbol of excellence for generations and remains committed to leading the way for many more to come. Allen Brothers passionately consult, sell, and build relationships with customers through the most experienced network of sales associates, best-in-breed technology, rapid service, and support levels that solidify our long-standing ties to both established and up-and-coming premium restaurants. Mission: The mission of The Chefs’ Warehouse & Allen Brothers is to provide the world’s greatest ingredients to the world’s best chefs. Our C.H.E.F.S. Values: Curious & Creative Hungry For Food & Results Entrepreneurial Forward Thinking & Flexible Supportive (Of Peers & Chefs) On-Site Position Position Summary: The Inside Sales & Sales Support Associate plays a critical role in supporting Outside Sales Representatives while directly contributing to customer satisfaction, sales growth, and account profitability. This hybrid position serves as an extension of the outside sales team by managing day-to-day customer needs, assisting with account setup and maintenance, analyzing sales and profitability data, and identifying growth opportunities within assigned accounts. This role requires strong communication skills, analytical capability, attention to detail, and a proactive, customer-centric mindset. The associate will support 2–4 Outside Sales Representatives and maintain responsibility for select key accounts. What you’ll do: Support 2–4 Outside Sales Representatives as a primary point of contact for assigned customersAssist with new account setup, onboarding, and ongoing account maintenanceManage customer orders, order add-ons, credits, adjustments, and special requestsCommunicate out-of-stock items, substitutions, and order changes proactively to customers and sales repsReview incoming orders (phone, email, fax, voicemail) for accuracy and completenessEnsure accuracy of entered and outgoing ordersSuggest and sell additional or complementary items when appropriateRun and analyze reports related to:Account profitabilityGross profit per dropPenetration and line growth opportunitiesIdentify trends, risks, and opportunities within assigned accounts and share insights with the outside sales teamMaintain responsibility for select key accounts, ensuring service levels, pricing accuracy, and issue resolutionWork closely with sales, operations, purchasing, and customer service to deliver a seamless customer experienceEscalate issues, irregularities, or customer concerns to the appropriate team membersDocument and track customer complaints and assist with quarterly reportingAssist with special orders, customer price lists, and program maintenanceProvide backup coverage for Outside Sales Representatives during vacations or absencesAttend inside and outside sales meetings and participate in sales initiatives as neededMaintain a professional attitude and sense of urgency in a fast-paced environmentOther duties and projects as assigned by management About you: Minimum education: High School Diploma (college coursework a plus)Prior experience in foodservice distribution, inside sales, customer service, or sales support preferredStrong understanding of foodservice products, categories, and customer dynamics preferredComfortable working with reports, data analysis, and profitability metricsStrong verbal, written, and telephone communication skillsHigh attention to detail with strong follow-throughSelf-motivated, organized, and able to manage multiple prioritiesTeam-oriented with the ability to collaborate across departmentsAble to work under pressure with a sense of urgencyData entry and 10-key experience requiredBilingual (Spanish/English) a plus The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor. Perks & Benefits: Paid Vacations, Paid HolidaysHealth, Dental and Medical BenefitsWeekly payLife Insurance5% above cost for our high-quality food productsEmployee discounts for travel and events401kEmployee Stock Purchase Plan The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.