Inside Sales Assistant

About the role

Established in 1926, Mutual Trading Co., Inc. has grown to become a premier Japanese foodservice supplier, playing a key role in promoting Japanese foods worldwide. Currently, we import, manufacture, and distribute over 8,000 Japanese products.

Responsibilities

• Inputs, updates, and maintains sales orders, invoices, and bill-back data within the Company database.
• Updates and maintains customer records in the Company database.
• Enters credit card and ACH transaction information in the portal site in a timely manner to ensure payment collection.
• Maintains high levels of customer satisfaction by providing excellent service and building rapport.
• Answers customer questions about product features, product benefits, and procedures.
• Updates and prepares all sales materials for the department.
• Reports any inventory or service issues to appropriate account manager immediately.
• Collaborates with the sales staff to monitor active purchase orders and ensure that orders are completed on time.
• Scribes department meetings and distributes meeting minutes to the team.
• Creates sales and marketing materials.
• Attends Company events and functions outside of normal working hours.
• Performs other duties as assigned.
• Assists as Will Call relief.
• Collects payment by cash, check, or credit card and generates receipts for will call customers.
• Affords assistance as tertiary receptionist relief.

Requirements

• Business level English: Read/write/speak/listen.
• Business level Japanese: Native level preferred; Read/write/speak/listen.
• Maintains a positive attitude and willingness to learn.
• Ability to work independently and as a team.
• Ability to adapt to frequent changes in assignments and workload.
• Passes the Sake Adviser course within 1-2 years of employment.
• High School Diploma required. Bachelor's Degree and above preferred. 2+ years of relevant experience preferred.

Skills

• Clerical/Administrative Support.
• Basic mathematical knowledge: markups, discounts, combining/converting measurements, counting inventory, etc.
• Problem-solving skills.
• Basic Microsoft Office proficiency.
• Communication and interpersonal skills.
• Knowledge of Japanese foods and sakes strongly preferred.

Benefits

• All paid Health, Dental, and Vision Insurance for employees and their dependents.
• Life Insurance and 401k Plan with company match.

Physical Requirements

• Ability to sit in an office for a majority of the day.
• Ability to type for extended periods throughout the day.
• Ability to reach, bend, kneel, and lift up to 20 pounds occasionally.

Working Conditions

• Noise Level: Normal to loud.
• Indoors.

Disclaimers

• This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Individuals may be required to perform any other job-related duties as instructed or requested by the department manager or other management as needed, subject to reasonable accommodation and business needs.
• The information contained herein is subject to change in the Company’s sole discretion, and no part of this document is to be construed as an express or implied contract of employment, nor does it alter the “at-will” employment status with the Company.
• Requirements are subject to accommodations with ADA, FEHA, and all other applicable federal and state laws.