Inside Sales / Applications Engineer - White Plains, NY

About the role

The Rapid Group (TRG) is the parent company of six operating subsidiaries that have been providing exceptional service and technical expertise for more than five decades. These subsidiaries include Rapid Pump and Meter Service Co., Machinery Services Co., Delta Electro Power, Industrial Sales & Service (ISS), AC Furia, Pumping Solutions, and O and M Solutions. As subsidiaries, each company operates under the TRG umbrella while maintaining its own specialized capabilities, allowing us to deliver comprehensive mechanical, electrical, pumping, and industrial infrastructure solutions across the East Coast. Together, our companies support municipal, industrial, commercial, and transportation sectors with best-in-class maintenance, repair, installation, field service, and emergency response services that keep critical systems operating reliably and efficiently. The Rapid Group is seeking a driven and detail-oriented Application Engineer / Inside Sales Engineer to support product sales, develop technical solutions, and deliver exceptional customer service. This role is responsible for managing quotation preparation, order entry, and purchasing activities, while working closely with the Inside Sales Manager and Sales Team to produce accurate, professional bids and proposals. The position requires direct communication with customers to understand technical requirements and deliver tailored solutions, while maintaining accuracy, efficiency, and high customer satisfaction.

Responsibilities

• Specify products and produce detailed quotations and bids from specs provided
• Input sales orders from customer purchase order, checking to ensure product conformance and pricing
• Produce vendor purchase orders, checking to ensure product conformance and pricing
• Follow up on quotes and recording customer responses
• Monitor open customer sales orders and update information as required
• Monitor open Vendor purchase orders and update information as required
• Build and maintain client relations with a “customer first” mindset
• Maintain strong knowledge of business product offering to provide innovative solutions to customer needs
• Support sales engineers as they generate leads and close new deals
• Follow and understand pricing policy for all customers to ensure target margins are met on all orders
• Act as a brand ambassador and consistently reflect company values
• Undergo product and process training as required
• Identify potential business opportunities by keeping a close pulse on customer interactions

Qualifications

• Bachelor's degree in engineering or business required
• 5+ years of experience as an Inside Sales Engineer or in a similar role, preferably within an industrial sales environment
• P&L experience preferred
• Proven track record of achieving or exceeding performance metrics
• Excellent negotiation and decisionmaking skills
• Fluent in English (reading, writing, speaking, and comprehension)
• Valid driver’s license

Skills

• Strong verbal and written communication skills
• Highlevel proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Ability to work independently and be selfmotivated
• Detailoriented with a high level of accuracy (including data entry)
• Strong multitasking skills in a fastpaced environment
• Professional demeanor with a dependable, companyfirst mindset
• Highly motivated with strong passion, drive, and a competitive spirit

Benefits

• 401(k) retirement plan
• Medical, Dental, and Vision insurance
• Supportive team environment
• Paid Time Off (PTO) and Sick Time
• Opportunity to grow within a dynamic service organization

Schedule

Schedule: Monday‑Friday, 7:30 AM – 4:00 PM. Location: White Plains, NY (Onsite). Subsidiary: AC Furia. Fast‑paced, team‑oriented, customer‑focused industrial environment.