Inside Sales and Service Representative - Parts

About Us

Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset.

Job Overview

This is an Inside Sales & Service - Parts position based out of the Kansas City Customer Center. The role includes sales support from the time of inquiry to delivery, which requires parts identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. As the ISS Representative becomes more experienced, he/she is able to continue to support the outside sales force with more depth in lead generation, market intelligence, and contact with current customers. For the most experienced, they may be assigned to Special Projects, which require hands-on supervision of highly complex orders or those that require significant coordination with external entities.

Responsibilities

• Handling inbound customer requests to generate sales of compressed air products, services, and parts.
• Assist customers with parts identification and generate quotes for customers to ensure quotes successfully transition to orders.
• Manage these orders to ensure delivery schedule is achieved.
• Act as key customer contact to provide information to customers on complete sales cycle from quote through delivery.
• Mentor peers and share best practices with those less experienced as needed.
• Manage inventory to stocking levels. Ensure the order process is complete and error-free.
• Manage outside purchases and product transportation expenses effectively and efficiently.
• Ensure environmental, health and safety compliance.
• Operate forklift in Parts Warehouse within compliance.
• Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.
• Prepare all sales and activity reports, presentations, studies and research as requested.

Requirements

• High school diploma or GED
• 2+ years of experience in customer service related role
• 2+ years of experience using Microsoft Office computer applications
• Forklift certification a plus, but not required (we'll certify you!)

Core Competencies

• Uses data analysis and excellent processes to help predict problem areas and identify areas of opportunity
• Ability to communicate effectively to all teammates, providing responses and updates timely
• Excellent multi-tasking skills to receive information and requests via multiple media methods
• Excellent written & verbal communication skills
• Organizational skills – ability to manage time and multi-task
• Thinks and acts strategically
• Customer service focus – understand the need, solve problems, and respond in an efficient manner

Preferences

• Associates or Bachelors degree
• Technical background
• Experience using Salesforce

Travel & Work Arrangements/Requirements

This position will be based in Kansas City, MO, and may travel occasionally within the US for meetings, employee training, and other business needs (5-10%). This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 40+ lbs.

What We Offer

• Health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs
• Life insurance
• Robust 401(k) plan
• Paid time off
• Employee stock grant