Inside Sales Agent - Chicago, Illinois

About the role

Momentum Textiles & Wallcovering is seeking an Inside Sales Agent in Chicago, Illinois. The ideal candidate should be highly motivated, possess strong people and communication skills, have a positive attitude, and be self-motivated.

Responsibilities

• Provide superior customer service by handling incoming calls, updating customer accounts, answering customer inquiries, entering written and verbal fabric orders, scheduling appointments for sales reps, offering reselect options to customers and verifying orders.
• Facilitate the sales process by add-on selling, informational gathering, probing, offering reselects, relationship building with clients.
• Answer incoming calls and complete outbound calls in a timely manner.
• Process verbal and written fabric orders by typing information into the order processing system.
• Maintain customer accounts, respond to customer voice mails and e-mails, provide feedback to the Outside Sales department, and share information within the CRM database.
• Interact with various departments on a regular basis – Credit, Purchasing, Design, Warehouse, IT.
• Continuously increase product, technical, and system knowledge to assist internal and external customers.
• Aid the outside sales team with special requests.
• Assist customers with problems that arise.

Qualifications

• Bachelor’s degree or equivalent experience
• Minimum of 2 years customer service experience required
• Excellent customer service skills
• Ability to multi-task
• Ability to work under pressure on time-sensitive issues
• Positive, professional, friendly, and customer-focused attitude
• Ability to plan and prioritize workload
• Proficiency in MS Word, Excel, Outlook, PowerPoint
• A desire to work in a fast-paced environment
• Textile industry experience is a plus

Essential Functions and Key Activities

• Be familiar with the Outside Sales Core Competencies
• Interact with various departments on a regular basis – Credit, Purchasing, Design, Warehouse, IT
• Live in the Chicago, IL area and work a hybrid schedule of 4 days in office and 1 day remote

Benefits

Momentum offers an excellent compensation and benefits package, a family-friendly work environment, and has been voted Best Places to Work for the past four years. We are committed to superior service and operational excellence.

Pay

Compensation details are not specified in this posting.

Schedule

The position requires a hybrid schedule of 4 days in office and 1 day remote.

Skills

Not specified in this posting.

Benefits

Not specified in this posting.

Pay

Compensation details are not specified in this posting.

Schedule

The position requires a hybrid schedule of 4 days in office and 1 day remote.

Company Commitment

Momentum is committed to Equal Employment Opportunity (EEO) for all qualified persons without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law. We strive to create a diverse and inclusive work environment where everyone feels valued and respected. This commitment extends to all aspects of employment, including recruitment, hiring, promotion, training, development, transfer, and discipline, in compliance with federal, state, and local laws.