Inside Sales Account Manager, Bonding Agents

Key Responsibilities

• Execute 20-30 outbound prospecting calls per day to identify and develop new business opportunities.
• Utilize tools such as LinkedIn, market research platforms, and lead-generation resources to source and qualify new prospects.
• Conduct cold calling campaigns to introduce H.B. Fuller solutions to potential customers within the Bonding Agents market.
• Identify customer needs, business challenges, and purchasing requirements through effective questioning and active listening.
• Qualify new opportunities and transition them to the appropriate field-based Business Development Manager (BDM) for further development and closure.
• Develop relationships with key decision-makers, influencers, and stakeholders within target accounts.
• Accurately document prospect interactions, opportunities, and sales activities in CRM.
• Maintain and update the sales opportunity pipeline to ensure visibility and follow-up.

Account Management (50%)

• Manage an assigned territory and portfolio of existing customers, ensuring high levels of customer satisfaction and engagement.
• Develop and maintain long-term customer relationships through proactive account management and regular communication.
• Identify opportunities to expand product penetration, increase sales volume, and grow market share within existing accounts.
• Monitor customer buying trends, purchasing patterns, and business objectives to uncover growth opportunities.
• Conduct telephone and virtual customer meetings to understand changing needs and provide value-added solutions.
• Ensure customers receive professional sales representation and exceptional service, reinforcing H.B. Fuller as a strategic partner.
• Collaborate with internal teams to deliver solutions that meet customer expectations and business requirements.
• Support pricing discussions, contract renewals, and account development initiatives to maximize territory growth.

Collaboration & Sales Support

• Record all customer conversations, account activity, and opportunity updates within CRM.
• Meet or exceed established customer contact and telephone meeting objectives.
• Influence and build alignment with both internal and external stakeholders at all organizational levels.
• Partner closely with Account Managers and Business Development Managers to support opportunity development and successful business closure.
• Coordinate customer site visits, audits, product demonstrations, and line trials as needed.
• Communicate customer feedback, market intelligence, and competitive insights to internal stakeholders.