Inside Sales Account Executive

About the role

Join VectorUSA’s growing Sales Team as an Inside Sales Account Executive. You will gain valuable industry knowledge and experience around the sales and procurement processes, RFP/RFQs, and pipeline generation. Work hand in hand with executive leadership when creating strategy and deal structure. This is a growth opportunity offering a challenging but rewarding experience.

Skills you will gain

• Working knowledge of customer profiles and requirements
• Understanding of in-scope and out-of-scope tasks, and escalating to team leads for help in managing expectations
• Working knowledge of VectorUSA’s Order Management process
• Ability to work non-complex orders through the entire process with minimal errors or recognize issues requiring escalation
• Collaborative skills to learn necessary tasks, provide backup, and prepare communications for Account Executives
• Knowledge of major product lines and how that technology performs for customers
• Ability to ask consultative questions to determine the best technology for customers
• Ability to quote and book orders from Bill of Materials (BOM)
• Focus on one solution set, including hardware and software components, to learn its details

Career growth

After honing your skills on the inside sales desk, you will have the opportunity to build your own successful territory and client base. The sky is the limit for career advancement.

Responsibilities

• Develop new business and regenerate interest from inactive client accounts through cold calling, emailing, and social media cadences
• Collaborate with Account Executives and the Marketing team to drive prospects to company events
• Pull and scrub leads lists from B2B data platforms, setting appropriate filters and parameters to develop targeted prospect lists
• Maintain communications and an organized leads database in CRM, including leads from online databases, Account Executives, marketing campaigns, partner manufacturers, 3rd party campaigns, 90-day no-touch accounts, and software/support renewals
• Provide pertinent notes in databases regarding client needs, budgets, and timelines
• Attend workshops, training, VectorUSA-hosted, and 3rd party events as directed by management
• Perform day-to-day management functions to ensure accurate and timely delivery of hardware, software, and services
• Provide high-level administrative support to Account Executives, including company prospecting, research, and creating/editing customer-facing proposals
• Generate requested quotes and manage/follow up on deployment or sales orders
• Troubleshoot account issues and follow up with customers when status changes occur (e.g., delays or product discontinuation)
• Ensure documentation is complete and accurate
• Provide post-sale support, including handling return merchandise authorizations, accounts receivable issues, and other customer service satisfaction matters
• Effectively use VectorUSA’s internal contact and quoting systems in CRM and FileMaker
• Other duties as assigned

Requirements

• High school diploma or GED
• Excellent interpersonal skills and clear, concise, professional communication
• Can-do attitude and business mindset
• Strong verbal and writing abilities with extreme attention to detail
• Ability to absorb technical information and execute tasks
• Strong organizational and time management skills
• Superior knowledge of the Internet, MS Office suite, CRM systems, and social media (e.g., LinkedIn)
• Ability to cold-call and act as a liaison between customers and Account Managers
• Excellent, assertive, courteous, diplomatic, and tactful communication skills for interacting with staff, partner manufacturers, prospects, and clients
• Ability to work both collaboratively and autonomously
• Excellent time management, calendaring, and follow-up skills
• Ability to learn and retain knowledge of a wide variety of technologies
• Excellent client qualification and follow-up skills
• Ability to organize and prioritize work assignments and schedules for setting appointments
• Ability to make appropriate job decisions following standard office policies and past precedents
• Ability to maintain strict confidentiality
• Flexibility to adapt to constantly changing business demands
• Ability to thrive in a fast-paced environment and balance multiple tasks or projects
• Knowledgeable with electronic communication
• Drive to succeed

Preferred Qualifications

• Bachelor’s degree or related experience, or equivalent corporate training
• Minimum of 2 years of sales experience (inside/outbound or outside sales) with a track record of success (enterprise technology sales experience is a plus)
• Knowledge and understanding of CRM systems

Work Environment

• Typically exposed to office noises and interruptions such as printers, phones, and clients; noise level may be loud
• Sitting for extended periods
• Occasional walking up and down stairs
• Lifting: 5 lbs (95% of the time), 5-25 lbs (5% of the time), max 25 lbs
• Equipment usage: Computer (70%), Phone and Electronic Devices (30%)
• Occasional traveling and working at remote locations, causing exposure to outdoor elements and a variety of indoor environments

Pay

Compensation range starting at $55,000.00 per year.