Inside Rental Representative

About the role

The Inside Rental Representative I position serves as an inside salesperson for the Cat Rental Store (CRS). This position handles transactions for customers over the phone and in person. The Inside Rental Representative plays a critical role in ensuring customer satisfaction and maximizing machine utilization within the designated trade area.

Responsibilities

• Handles transactions for customers over the phone and in person.
• Ensures customer satisfaction and maximizes machine utilization within the designated trade area.
• Supports and builds strong relationships with co-workers to include the Outside and Inside Sales Team, Product Support Staff, and Central Dispatch.
• Builds strong relationships with customers focusing on long-term mutual growth and being a dependable partner.
• Rents equipment or arranges for provision of service to customer.
• Performs daily, weekly, and monthly checks.
• Prepares rental forms and contracts; obtains customer signature and other information as required.
• Maintains daily and monthly contract files.
• Computes charges based on rental or service rate.
• Explains rental fees and provides information about rented items, such as basic operation or description.
• Collects deposit or payment or records credit charges by maintaining customer charge files daily and balancing daily sales receipts.
• Answers telephone and receives orders by phone; maintains the required phone logs.
• Recommends items to customers that meet their needs.
• Discusses customer needs, suggesting and recommending the most suitable and safe equipment for the application.
• Promotes add-on rental equipment for appropriate applications.
• Acts as a resource of information to customers concerning related equipment and services available in the local market area.
• Asks questions about delivery conditions such as dock heights, narrow streets, etc.; notifies customers immediately if there are any delivery delays.
• Achieves rental operational goals including CRM, invoice accuracy, assigned training Benchmarks - CRM Goals, Invoice accuracy, complete assigned training.
• Reserves items for the requested time and maintains rental reservation list.
• Updates/calls overdue list daily and alerts supervisor of overdue contracts.
• Cleans showroom and equipment.
• Arranges showroom displays.
• Keeps the shelves organized, stocked, and clean.
• Resolves customer problems and invoicing problems.
• Keeps current on knowledge of competitive pricing and trends.
• Adheres to all company policies, procedures, rules, and regulations in written or verbal form.
• Complies with government safety requirements and other regulations, as well as store security and reports safety violations to the supervisor.
• Attends department, store, and safety meetings.
• Other duties as assigned.

Requirements

• High school diploma required; college degree preferred.
• Previous rental experience preferred.
• Demonstrated knowledge coupled with relevant work experience will be considered.
• Positive, solutions-oriented mindset coupled with strong time management and organizational skills.
• Excellent verbal/written and interpersonal communication skills.
• Ability to work with all levels of employees, management, and customers in a positive, professional, and effective way.
• Knowledge of Caterpillar industry, equipment, basic mechanics, and the local market preferred.
• Proficiency with Microsoft Office.
• Ability to use in-house computer systems - with training.
• Must understand and be able to effectively communicate equipment applications and key performance specifications.
• Strong creativity and problem-solving skills.
• Strong understanding of usage and application of all rental equipment and services offered.
• Thorough knowledge of “common” equipment failure problems and how to resolve them.
• Must recognize the difference between similar products and the advantages/disadvantages of particular applications.
• Must have working knowledge of construction phases to properly advise on applications.
• Must possess sales and customer relation skills.
• Strong oral and written communication skills are essential to the success of this position.
• High energy, excellent self-motivation, and work ethics.
• Possess an unwavering commitment to service excellence.

Qualifications

• Physical environment requires the employee to work primarily inside but will also require some work outside in heat/cold, wet/humid, and dry/arid conditions.
• Position requires employee to be physically present on jobsite.
• Requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
• Sight, reading, and writing to complete job responsibilities.

Skills

• Knowledge of Caterpillar industry, equipment, basic mechanics, and the local market.
• Proficiency with Microsoft Office.
• Ability to use in-house computer systems - with training.
• Understanding of equipment applications and key performance specifications.
• Problem-solving skills.
• Customer service skills.
• Communication skills.

Benefits

• Competitive Pay.
• Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays.
• Uniforms.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies.
• Opportunities for advancement.
• Contributes to a positive work environment and promotes the vision, mission, and values of BMC.
• Safe and healthy work environment.

Pay

Competitive Pay.

Schedule

Hours may vary based on business needs.