Inside Parts Sales Representative – MI

Title: Inside Parts Sales Representative – MIDepartment(s): Parts DepartmentLocation: Lansing, MI Apply Now Inside Parts Sales Representative Location: Louisville, KY Department: Parts Center Employment Type: Full-Time Start Date: ASAP Compensation: Based on Experience Position Overview The Inside Parts Sales Representative plays an important role in supporting the daily operations of MEI’s Parts Center by providing exceptional customer service, accurate parts identification, and efficient order processing. This position is primarily responsible for handling incoming customer inquiries, preparing quotes, processing parts orders, and coordinating with customers, suppliers, and internal departments to ensure timely and accurate order fulfillment. The ideal candidate is detail-oriented, organized, customer-focused, and comfortable working in a fast-paced environment where accuracy, responsiveness, and teamwork are essential. This individual will work closely with the Parts Manager, outside parts sales representatives, service technicians, and personnel across MEI’s locations to provide dependable parts support. Training will be provided at MEI’s Louisville headquarters, including hands-on experience with our parts inventory, product lines, company systems, and daily department operations. Key Responsibilities Inside Parts Sales & Customer Service Answer incoming customer phone calls and respond promptly to emails and parts inquiries.Assist customers with identifying and purchasing the correct replacement parts for their equipment.Prepare accurate parts quotes and process customer orders efficiently.Provide customers with current pricing, inventory availability, shipping information, and estimated delivery dates.Follow up on outstanding quotes, open orders, backorders, and customer requests as needed.Assist walk-in customers with parts purchases and inquiries.Build and maintain positive customer relationships through knowledgeable, friendly, and dependable service.Resolve customer concerns related to parts orders, pricing, availability, and delivery.Recommend additional or related parts when appropriate to meet customer needs.Maintain a strong focus on customer satisfaction, order accuracy, and department profitability. Parts Identification & Product Knowledge Utilize manufacturer parts manuals, diagrams, catalogs, and internal resources to identify replacement components.Develop a working knowledge of MEI’s manufacturers, equipment lines, and commonly requested replacement parts.Research part numbers, specifications, and compatibility to ensure customers receive the correct components.Communicate with manufacturers and suppliers to confirm product information, pricing, and availability.Assist service technicians and internal departments with parts identification and sourcing.Participate in company and manufacturer training to continuously expand product knowledge. Order Processing & Inventory Coordination Enter customer orders accurately into company systems.Verify part numbers, quantities, pricing, and customer information before processing orders.Coordinate with warehouse personnel to ensure orders are picked, packed, and shipped accurately.Monitor open orders and communicate updates regarding backorders, special orders, and expected delivery dates.Assist with receiving, labeling, stocking, and organizing inventory as needed.Support regular inventory counts and help resolve inventory discrepancies.Coordinate inventory transfers between MEI locations when necessary.Assist with returns, warranty claims, and order discrepancies in accordance with company procedures. Cross-Department Coordination Work closely with the Service Department to ensure parts are available for scheduled repairs and customer equipment needs.Support outside parts sales representatives with quotes, customer inquiries, and order processing.Communicate with other MEI Parts Centers to locate available inventory and fulfill customer orders.Coordinate with suppliers regarding parts availability, order status, and delivery expectations.Maintain open communication with the Parts Manager regarding customer concerns, inventory shortages, and operational needs. Administrative & Operational Support Maintain accurate customer information, sales orders, quotes, and transaction records.Assist with invoicing, purchase orders, and other parts-related documentation.Support product data accuracy, including part numbers, descriptions, pricing, and supplier information.Assist with maintaining an organized and efficient parts counter and warehouse environment.Identify opportunities to improve order accuracy, customer response times, and daily department operations.Perform additional parts department responsibilities as assigned by management. What We’re Looking For The Ideal Candidate Will Be Customer-Focused: Enjoys helping customers and providing dependable, professional service.Detail-Oriented: Understands that accurate part numbers, pricing, and order entry are essential.Organized: Can manage multiple incoming calls, quotes, and orders without losing track of details.Responsive: Communicates promptly with customers and follows through on outstanding requests.A Problem Solver: Willing to research parts, ask questions, and find solutions.Willing to Learn: Interested in developing knowledge of equipment, replacement parts, and manufacturer product lines.Accountable: Takes ownership of customer requests and ensures orders are handled correctly.A Team Player: Works effectively with parts, service, sales, and warehouse personnel.