Inside Lease/Repo Coordinator

Responsibilities

• Oversee accurate account records and a positive customer relationship by ensuring efficient and accurate handling and resolution of account problems
• Establish and maintain a successful rapport with assigned Remarketing Specialists (clients)
• Resolve customer problems and inquiries effectively and efficiently, while consistently providing quality service
• Ensure that repo redemptions and online venue sold units are properly documented and redeemed from inventory
• Make sure AIMS is being updated appropriately; occasionally audit AIMS inventory with CFAA physical inventory to ensure extraneous vehicles have been purified
• Review and update condition report; approve and audit vehicle repair report
• Communicate with Lot Operations and Recon department to ensure appropriate movement of vehicles to the shop and ensure timely completion of reconditioning
• Follow account specific procedures to prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
• Advertise repossessed units as required by OH state law and account requirements
• Review vehicles in sale line up, direct locating of missing vehicles, and work with Outside Coordinator to ensure vehicles are ready for sale
• Review and revise all expenses for accuracy
• Perform other duties as assigned by management

Requirements

• Excellent communication (written and verbal) and interpersonal skills required
• Solid computer skills, including ability to use Internet and MS Office effectively
• Ability to adapt to and work effectively within a constantly changing environment
• Excellent customer service and problem solving skills required
• Strong organizational skills required
• Data entry

Physical Demands

• Regularly required to sit, stand, walk, reach, talk and hear
• Vision abilities require close, distance, color and depth perception
• Moderate noise level
• Ability to perform repetitive tasks; manual dexterity