Inside Counter Sales & Yard Associate

About the role

The Inside Sales & Yard Associate supports customer sales at the counter and assists with yard and warehouse operations, playing a crucial role in delivering exceptional customer service and efficient handling of lumber and building materials.

Responsibilities

• Provide excellent customer service to walk-in customers, contractors, and vendors
• Aid customers with product selection and recommend appropriate building materials
• Create accurate sales tickets and enter orders into the system
• Handle phone and email inquiries and follow up on customer needs
• Cook up deliveries and customer pickups
• Operate forklifts and other material handling equipment safely (training/certification required)
• Maintain organization, cleanliness, and safety of the yard and warehouse
• Absorb inventory movement, stocking, and cycle counts
• Collaborate with sales and operations teams to ensure efficient service
• Take initiative to support daily business needs
• Follow all company safety policies and OSHA regulations
• Assist in other areas of the business as needed

Requirements

• High school diploma or equivalent
• 1–3+ years of experience in sales, retail, warehouse, or related field
• Ability to lift, carry, and move heavy materials (50+ lbs; team lift when needed)
• Strong customer service and communication skills
• Basic computer skills and ability to learn internal systems
• To work independently and as part of a team
• Reliable, punctual, and dependable

Preferred Qualifications

• Experience in lumber, building materials, or construction industry
• Forklift experience or willingness to become certified
• Prior experience in a yard, warehouse, or distribution environment

Physical Demands

• Standing and walking – Frequently
• Sitting – Occasionally
• Handling/Gripping – Frequently
• Reaching (outward/overhead) – Frequently
• Bending, squatting, kneeling – Occasionally to Frequently
• Lifting/Carrying – Up to 50–100 lbs (team lift when needed)
• Pushing/Pulling – Occasionally
• Equipment Use – Forklift and other material handling equipment
• PPE – Required (steel-toe boots, gloves, and other safety gear as needed)