Inside Counter Sales Sales - Inside Sales

Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. We help make the dream of home ownership more achievable every day. You’ll be equipped with all the tools, training, and resources you need, and empowered to try new things, gain new experiences, and build a career with unlimited horizons.

About the Role

The Inside Counter Sales Associate serves as the first point of contact for our customers, providing prompt, knowledgeable, and courteous service. This role is critical in supporting daily operations, assisting customers with product inquiries, order processing, and ensuring a positive customer experience. Bilingual skills are highly preferred to effectively communicate with our diverse customer base.

The Inside Counter Sales Representative assists customers and contractors by providing quotes and product information, both in person and over the phone, while maintaining company standards of excellent customer service. They may handle special orders and advanced pricing. This position generates sales by gathering customer’s product needs, design specifications, and acts as the company liaison between the company and the customer.

Responsibilities

• Represents the company during the sales process by collecting customer product needs and design specifications over the phone or in person, and acting as liaison between purchasing, inside technical/design staff, production staff, and customer.
• Responds to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints, and scheduling of deliveries and installations, and providing customer follow-ups.
• Initiates telephone calls to customers to generate sales to achieve a projected sales goal.
• Actively engages in increasing knowledge of sales techniques and developing product and industry knowledge through attending company training programs; develops knowledge of residential, rural, industrial, and commercial construction.
• Generates sales opportunities through research on client needs, industry competition, and learning the features and benefits of company products.
• Provides accurate and complete material take-offs of single/multiple family home projects.
• Provides technical assistance to drafting and engineering as required.
• Analyzes and sizes various lumber products using appropriate software.
• Coordinates purchase and delivery of special products; obtains information on pricing specifications, uses, and availability.
• Codes and inputs customer orders, pricing information, and additional data into the computer system.
• Creates accurate and complete invoices, work orders, and sales tickets.
• Maintains stock levels on the sales floor and in the stockroom.
• Operates and balances cash register daily.
• Researches credits, returns, and late payments as needed.
• Works with outside sales representatives to ensure customer satisfaction.
• Understands and observes all safety procedures and practices to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.

Requirements

• High School Diploma or equivalent.
• 1-2 years in the building material industry with extensive knowledge of product and application.

Skills

• Good interpersonal and customer relations skills; excellent oral and written communication skills.
• Strong verbal and written communication skills.
• Strong customer service skills.
• Knowledge of basic sales techniques and concepts.
• Strong attention to detail.
• Knowledge of business math.
• Knowledge of company products, production processes, and product standards.
• Knowledge of building materials, applications, related equipment, and/or construction industry.
• Familiar with inventory and inventory control.
• Ability to operate computer, calculator, and cash register.
• Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program.
• Must be able to drive and walk throughout yards, plants, and offices.

Work Environment

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Must be able to stand and walk frequently throughout the day.

Benefits

Builders FirstSource offers competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family live happier, healthier, and more secure lives. View all benefit offerings.