INSIDE COUNTER SALES - NACOGDOCHES

About the Role

The Counter Salesperson will perform a variety of tasks to ensure smooth branch operation in a dynamic and fast-paced environment. This role requires a professional demeanor and a strong commitment to excellent customer service.

Responsibilities

• Rent equipment and arrange services for customers through in-person and phone interactions, then input information into the computer system.
• Prepare rental forms and contracts, obtain customer signatures, and gather required information.
• Maintain the daily contract file.
• Explain rental fees and provide details about rented items, including operations and descriptions.
• Process payments and deposits in cash and credit cards, and make change.
• Balance credit card transactions and reconcile the computer system throughout the day.
• Answer telephone calls and receive orders by phone.
• Recommend rental and sales items to customers based on their needs.
• Reserve items for requested times.
• Update and call the overdue list daily, alerting the supervisor of overdue contracts.
• Receive incoming inventory and inventory retail sales merchandise, advising the supervisor of low stock levels.
• Act as sales administrator on rental, sale, and repair contracts.
• Assist in accounts payable duties, including purchase orders, file organization, data entry, and related tasks.
• Assist in accounts receivable duties, including sending invoices, applying payments, and filing.
• Report safety violations to the supervisor.
• Assist customers with loading and unloading equipment, and demonstrate safety and operational features when necessary.
• Clean the showroom and equipment, arrange displays, and maintain organized, stocked, and clean shelves.
• Perform other duties as requested, including occasional exposure to the elements and compliance with company safety standards.

Work Environment

• Requires intermittent periods of continuous physical exertion, such as walking, standing, stooping, climbing, lifting, and maneuvering material or equipment, some of which may be heavy or awkward.
• Typically works in a comfortable environment but is regularly exposed to factors like temperature extremes, moving machinery, loud noise, and fumes, which may cause noticeable discomfort.

Requirements

• High School Diploma or GED strongly preferred.
• Selling experience.
• High school equivalency math skills.
• Mechanical troubleshooting experience is helpful.
• Familiarity with surrounding areas and the ability to read and understand maps of the city and surrounding areas is beneficial.
• Must be able to lift 70+ pounds as needed to assist customers with products.
• Must be able to operate all equipment safely.

Skills

• Excellent interpersonal and customer service skills.
• Strong communication skills, including verbal, written, non-verbal, listening, and presentation abilities.
• Excellent analytical skills, such as problem-solving and interpreting policies, procedures, and guidelines.
• Complete knowledge of the market and product, with the ability to discuss technical aspects of machinery (e.g., aerial lifts, welders, generators, light towers, and heavy machinery).
• Strong leadership skills, including creative thinking, decision-making, and goal-setting.
• Moderate computer skills, including experience with Microsoft Office (Word, Excel) and database systems.