Inside Claims Specialist

About the role

Working as an Inside Claims Specialist for Alfa Insurance® offers a remarkable opportunity that extends beyond the mere tasks of resolving claims. It entails joining a revered company built on principles of faith, family, community, and unwavering integrity. By becoming a member of the Alfa family, you can uncover your true purpose and actively contribute to enhancing the lives of our valued policyholders and making a positive impact in your community.

Responsibilities

• Responsible for resolving claims and assisting customers, adjusters, and managers with auto and property claims.
• Determine coverages, make liability decisions, and determine damages owed under policy contracts.
• Provide quality customer service by responding to customer calls in a timely and efficient manner and conveying resolutions to customers, peers, and managers.
• Effectively organize time and effort on files in order to minimize the days to close auto claims and/or property claims.

Qualifications

• High school diploma required.
• Bachelor’s degree preferred.
• Two years of experience in the area of Insurance focused on handling claims preferred.
• Knowledge of Claims Best Practices, tort laws in the states we do business in and Department of Insurance regulations, particularly each state’s fair claims practice act.
• Excellent oral and written communication skills.
• Decision making and problem-solving skills.
• General office skills such as faxing, copying, filing, and typing 30 words per minute.
• Computer skills including Microsoft Word, Excel, Windows 10, Outlook, Guidewire, and ImageRight.

Benefits

• Opportunity for annual performance bonus
• Discounts on your auto insurance (underwriting approval required)
• Health, dental, supplemental cancer, vision insurance and 401(k) plan
• Paid Time Off Bank to include 3 days PTO available after first 80 hours worked for New Hires
• Short-term and long-term disability
• Flexible Healthcare and Childcare spending accounts for tax savings
• Opportunities for advancement
• Continuous training and support throughout your career with Alfa
• College tuition discounts at various colleges in Alabama