Inside Auto Claims Service Leader - Midwest

About the role

This role is responsible for managing and motivating approximately 9 – 11 adjusters to achieve high levels of performance and execute required claim processes with expertise. This individual supports the implementation of operational initiatives that enable the achievement of Allstate’s business objectives.

Responsibilities

• Consistently meets band level behaviors, production, quality and/or customer service goals.
• Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs.
• Manages and resolves escalated customer communications, concerns, conflicts, or issues.
• Eliminates barriers that hinder business results.
• Develops, maintains, and analyzes operational and statistical data used by claims employees and leadership teams.
• Develops and maintains an environment of ethics and integrity that embraces all attributes of our shared vision.
• Proactively identifies and manages risk while eliminating barriers to help achieve business results.
• Delivers compassionate service that is fast, fair, and easy, to ensure customer retention.

Requirements

• Expertise in Liability and/or Casualty claim handling, with a strong understanding of industry standards and best practices is a plus.
• Previous leadership experience, with the ability to effectively guide and develop a team, is highly desirable.
• 5 or more years of experience (Preferred).

Qualifications

• Notice of Licensing Requirement: As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets. All required licenses will need to be obtained within 60 days of hire. You must maintain all licensing required for your role, including any continuing education and/or other state-affiliated requirements for licensing renewal.
• Functional Skills: Leadership & Team Management, Customer Service Excellence, Operational Performance, Communication & Conflict Resolution, Strategic & Cross-Functional Collaboration, Leadership & Team Development.

Skills

• Claims Resolution, Conflict Management, Management Reporting, Relationship Building, Training Instruction.

Benefits

Compensation offered for this role is $80,000.00 - $136,625.00 annually and is based on experience and qualifications.

Pay

$80,000.00 - $136,625.00 annually

Schedule

N/A