Inside Auto Appraiser - Denver, CO

About the role

The position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. It involves inspecting, estimating, negotiating, and evaluating 1st and 3rd party auto physical damage claims.

Responsibilities

• Delivers consistent service quality throughout the claim life cycle.
• Reviews physical damage documents for appropriateness and any loss economic opportunities.
• Negotiates with repair facilities on revisions to physical damage documents.
• Prepares and documents accurate vehicle / equipment damage appraisals, Actual Cash and Replacement values according to applicable regulatory and corporate guidelines.
• Electronically audits vehicle estimates utilizing technical expertise and information gathered to accurately determine physical damage claim value using company recognized resources, estimating and evaluation software.
• Negotiates the claim with the customer and/or repair facilities leveraging appropriate resources and achieve agreement on value including required payments.
• Determines settlement amounts for Total Loss claims, including applicable coverages and deductibles.
• Negotiates and conveys claim settlements within authority and initiate payment to the customer, including total loss, rental reimbursement, etc.
• Partners with the assigned Claim Professional throughout the life of the claim.
• Partners from initial investigation through final recovery to ensure appropriate claim resolution and pursue alternative recovery sources (e.g. Subrogation, SIU, etc.).
• Effectively manages work assignments and referrals.
• May perform duties of an Outside Field Appraiser within an assigned outside territory on a temporary basis, as needed.

Requirements

• Prior experience with insurance carrier a plus.
• Strong technical background including extensive knowledge of auto repair and repair techniques, including thorough understanding of auto terminology and construction.
• Valid Driver’s License.
• Thorough knowledge of claims appraisal systems and overall claim operations, Windows proficiency, including Excel and Word.
• Strong mathematical and negotiation skills.
• Demonstrated ownership attitude and customer centric response to all assigned tasks.
• Strong teamwork skills.
• Ability to remain current on jurisdictional laws and regulations, and communicate compliance requirements to other claim staff as appropriate.
• Commitment to continuous education.

Qualifications

• High School Degree or GED.
• One year experience estimating auto damage required or successful completion of the Appraiser trainee program.

Skills

• Basic Analytical Thinking.
• Basic Judgment/Decision Making.
• Basic Communication.
• Intermediate Negotiation.
• Basic Insurance Contract Knowledge.
• Basic Principles of Investigation.
• Basic Value Determination.
• Basic Settlement Techniques.
• Intermediate Auto Technical.

Benefits

As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Pay

$60,000 - $75,000 annually.

Schedule

Full-time position.