Inside Account Representative

What You’ll Do

• Protect & Retain: Manage a dedicated book of business, handling both inbound and outbound calls to ensure our commercial and industrial clients stay loyal and satisfied.
• Negotiate & Renew: Proactively manage contract renewals, navigate price adjustments, and field competitive cancellation requests with strategic, win-win solutions.
• Drive Growth: Exceed monthly quotas on net new business and price achievements through proactive account penetration and pipeline management.
• Tech-Driven Sales: Use Salesforce daily to track your pipeline, schedule activities, and document customer touchpoints.
• Collaborate across Teams: Work hand-in-hand with operations, billing, and field sales to ensure a seamless customer experience.

What We’re Looking For

• Experience: Proven track record in sales, account management, or high-stakes customer retention (2+ years in the solid waste industry is a huge plus!).
• Education: High School diploma/GED required; a Bachelor’s degree in Business, Marketing, or a related field is preferred.
• Skills: Exceptional negotiation, active listening, and problem-solving skills. You should be highly organized, self-managed, and intermediate-level proficient with MS Office and CRM tools (Salesforce).
• Drive: A strong work ethic, high integrity, and the flexibility to adapt to a fast-paced environment.

Why Join Us

If you love the thrill of the chase but also value deep customer relationships, this role offers the perfect blend. You'll work alongside a supportive onsite team, enjoy a collaborative environment, and have a direct impact on our company's growth and retention goals.