Inside Account Manager - Key Accounts

About the role

We are Progress (Nasdaq: PRGS), the trusted provider of software that enables our customers to develop, deploy, and manage responsible, AI-powered applications and experiences with agility and ease. This hybrid role requires you to work between your home office and either our Raleigh, NC or Burlington, MA office. You must be local to one of those locations to be considered.

As a strategic Inside Account Manager supporting Key Accounts, you will drive revenue growth within existing customers by deeply understanding their business objectives, identifying enterprise-wide challenges, and aligning Progress’ solutions to deliver measurable and sustained business outcomes. Your remit spans the full enterprise account lifecycle, including strategic account planning, opportunity development, and long-term relationship management with a focus on client retention and expansion.

You will engage senior stakeholders across IT, security, operations, and the business to retain business, uncover expansion and cross-sell needs, articulate value, and build compelling solution visions aligned to customers’ broader transformation initiatives. Through executive-level conversations, virtual engagements, and targeted digital outreach, you will progress opportunities that expand Progress’ footprint and relevance within the Key Accounts you support.

Working closely with assigned Key Account Managers, you will orchestrate end-to-end enterprise sales cycles—from deep discovery and qualification through solution design, commercial negotiation, and close. A core focus is driving expansion, upsell, and new product adoption across your Key Accounts, requiring a strong understanding of Progress’ enterprise portfolio and the ability to map multiple products and capabilities to evolving customer priorities such as digital transformation, security, compliance, and operational resilience.

Responsibilities

• Execute solution and value selling to your accounts in conjunction with assigned Key Account Managers.
• Attain knowledge of clients’ business and intel on future projections and goals.
• Research and understand the customers’ marketplace, trends, and threats.
• Sustain and nurture solid relationships while building effective new relationships and develop influence with key account stakeholders.
• Lead the account and successfully orchestrate resources and virtual team members around opportunities to ensure success.
• Negotiate and exchange information with all levels of management within enterprise accounts.
• Meet and exceed sales targets and build a strong pipeline through expansion and product adoption.
• Develop and maintain accurate sales forecasting and management of quota.
• Manage agreements and commercial negotiations.

Requirements

• A proactive can-do attitude and commitment to achieving Key Account Goals.
• Minimum 2-3 years' experience in a sales role, with 1+ years of experience in a closing role.
• Passion for sales and exceeding revenue targets through demonstrating tenacity, proactiveness, and creativity in engaging Progress’ key customers.
• Enthusiastic, driven, and confident personality.
• Excellent communication skills.
• Proven team collaboration.
• Goal-oriented with a positive mindset.

Pay

Base Salary Range: $50,000–$57,000. This position is also eligible to participate in our commission plan. Final base compensation is determined by job-related skills, education, demonstrable experience, and allowance for future and continued salary growth.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) retirement savings plan.
• Tuition reimbursement program.
• Additional voluntary benefits including critical illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
• Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback.
• Flexible paid vacation time, paid day off for your birthday, and company holidays.
• A variety of leave plans, including Parental Leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.