Inside Account Manager - Key Accounts

About the role

We are Progress (Nasdaq: PRGS), the trusted provider of software that enables our customers to develop, deploy, and manage responsible, AI-powered applications and experiences with agility and ease. This is a hybrid role requiring you to work between your home office and either our Raleigh, NC or Burlington, MA office. You must be local to one of these locations to be considered.

As a strategic Inside Account Manager supporting Key Accounts, you will drive revenue growth within existing customers by understanding their business objectives, identifying enterprise-wide challenges, and aligning Progress’ solutions to deliver measurable outcomes. Your remit spans the full enterprise account lifecycle, including strategic account planning, opportunity development, and long-term relationship management with a focus on client retention and expansion.

You will engage senior stakeholders across IT, security, operations, and business functions to retain business, uncover expansion opportunities, and articulate value. Through executive-level conversations, virtual engagements, and targeted outreach, you will expand Progress’ footprint and relevance within your assigned Key Accounts.

Working closely with Key Account Managers, you will orchestrate end-to-end enterprise sales cycles—from discovery and qualification through solution design, commercial negotiation, and close. A core focus is driving expansion, upsell, and new product adoption by mapping Progress’ enterprise portfolio to customer priorities such as digital transformation, security, compliance, and operational resilience.

Responsibilities

• Execute solution and value selling in conjunction with assigned Key Account Managers.
• Attain deep knowledge of clients’ business, future projections, and goals.
• Research and understand the customers’ marketplace, trends, and threats.
• Sustain and nurture relationships while building new ones and developing influence with key stakeholders.
• Lead the account and orchestrate resources and virtual team members around opportunities.
• Negotiate and exchange information with all levels of management within enterprise accounts.
• Meet and exceed sales targets and build a strong pipeline through expansion and product adoption.
• Develop and maintain accurate sales forecasting and quota management.
• Manage agreements and commercial negotiations.

Requirements

• A proactive, can-do attitude and commitment to achieving Key Account goals.
• Minimum 2-3 years’ experience in a sales role, with 1+ years in a closing role.
• Passion for sales and exceeding revenue targets through tenacity, proactiveness, and creativity.
• Enthusiastic, driven, and confident personality.
• Excellent communication skills.
• Proven ability to collaborate effectively in a team environment.
• Goal-oriented with a positive mindset.

Pay

Base Salary Range: $50,000–$57,000. This position is also eligible to participate in our commission plan. Final base compensation is determined by job-related skills, education, demonstrable experience, and allowance for future salary growth.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Financial benefits, including a 401(k) retirement savings plan.
• Tuition reimbursement program.
• Additional voluntary benefits, including critical illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
• Competitive salary, uncapped commission, and a best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback.
• Flexible paid vacation time, a paid day off for your birthday, and company holidays.
• A variety of leave plans, including parental leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.