Inside Account Manager

About the role

As an Inside Account Manager, you will have direct and daily contact with our customers and develop relationships to grow our business. Success is measured by meeting sales objectives while exceeding customer requirements as you work with Outside Account Managers to enhance your skills, expertise, and career development opportunities across the industry. The successful candidate must be innovative, passionate, and resourceful while demonstrating technical skills.

Responsibilities

• Build, develop, and retain customers necessary to drive a high-performance sales team and ensure succession for accounts
• Acknowledge and process customer’s Request for Quotes (RFQ) and Purchase Orders (PO)
• Establish and manage customer requirements, including quote follow-ups and pro-expedite purchase orders
• Direct sales forecasting activities, analyze account sales data, and promote sales
• Communicate with Outside Account Managers and Project Managers to establish profit, inventory suggestions, and pricing requirements for key accounts
• Review work processes to ensure internal and external quality standards are followed and suggest improvements
• Examine ways to offer practical, creative alternatives that increase chances of successfully closing orders at higher margins

Requirements

• Must be a team player with the ability to work with cross-functional teams to achieve common goals
• Sense of urgency, high energy with high accountability
• Ability to clearly communicate (verbal and written via phone, email, etc.)
• Proficient with Microsoft Office with an emphasis on Microsoft Excel
• Be available and responsive immediately when needed
• Willingness to be on call for after-hours and weekend support periodically

Qualifications

• 4-year bachelor’s degree or 2-year technical degree (preferred in Engineering)
• 2-5 years of industry experience
• Base level knowledge of Electrical and Automation products, including but not limited to Valves, Instrumentation, Controls, Steam System Products, Gas Detection, Pneumatics, Sensors, etc.

Benefits

• Employee Stock Ownership Plan (ESOP)
• 401(K) Match
• Competitive Pay
• Medical, Dental, and Vision Insurance Package
• Employer Paid Life Insurance
• Paid Time Off and Holiday Pay
• Career Development Opportunities

About the company

As employee co-owners, we’re driven to do more than complete tasks; we build fulfilling careers by challenging assumptions and continually raising the bar. We embrace creative, innovative approaches to deepen our expertise and deliver real value to our customers.

We partner strategically with many of the world’s most recognized technology brands to help engineering, reliability, and maintenance teams solve complex problems. As experts in our partners’ technologies, we’re equipped to properly size, select, configure, and support the right solutions. Our goal is simple: combine caring, knowledgeable people with innovative technologies to help our customers succeed.

We are committed to solving customer problems and welcome team members who want to be the trusted resource for those looking for a partner who out-knows, out-cares, and out-serves everyone else. Every day, we strive to deliver on our mission to empower people to make the greatest positive impact for the communities and families we serve together. Our culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect.