Inside Account Manager

Responsibilities

• Sources new sales opportunities via inbound lead follow-up and outbound calls/emails.
• Researches potential leads using all available resources.
• Qualifies incoming leads and routes to the appropriate outside sales representative.
• Prepares and provides accurate quotes and proposals to prospects and customers.
• Understands APX pricing strategy and collaborates with sales management to deliver optimal customer solutions while achieving corporate goals.
• Consistently follows up on all outstanding opportunities.
• Adheres to the delegation of authority policy for pricing approvals and documentation.
• Answers incoming sales calls professionally and promptly.
• Responds quickly to prospect and customer inquiries, providing regular updates.
• Affords assistance in resolving customer issues and concerns.
• Facilitates communication between sales, engineering, operations, logistics, and accounting teams.
• Coordinates meetings and conference calls with prospects and customers, assembling the appropriate internal team.
• Builds strong relationships with inside sales representatives and other departments to drive overall company success.
• Develops a deep understanding of APX’s products, services, and industry trends.
• Provides consultative solutions, demonstrating how products/services address specific client needs.
• Stays informed about competitive offerings and market dynamics.
• Maintains an up-to-date understanding of the sales pipeline and account/project statuses.
• Provides weekly work plans and activity reports to the sales manager.
• Updates and maintains all customer records in the APX customer database.
• Participates in ongoing sales and professional development training.
• Performs other tasks as assigned to support the sales and operations teams.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (or equivalent practical experience).
• 3–5 years in inside sales, account management, customer success, or a similar client-facing role.
• Proven track record of achieving sales targets and building strong client relationships.
• Experience with CRM software (e.g., Salesforce, HubSpot) preferred.
• Communication: Excellent verbal and written skills; able to articulate complex information clearly.
• Relationship Building: Strong interpersonal skills; able to connect with diverse personalities.
• Customer Focus: Proactive and empathetic approach to meeting client needs.
• Negotiation: Skilled in contract negotiation and reaching mutually beneficial agreements.
• Problem-Solving: Strong analytical skills to identify and resolve issues effectively.
• Organization & Time Management: Ability to manage multiple accounts, prioritize tasks, and meet deadlines.
• Self-Motivation & Initiative: Ability to work independently and drive results.
• Teamwork: Collaborative mindset; effective in cross-functional teams.
• Adaptability: Comfortable adjusting to changing client needs and market conditions.
• Business Acumen: Strategic thinking about client accounts and business growth opportunities.

Benefit Offerings

Competitive Compensation Package including healthcare, dental and supplementary insurance, 401K, vacation and holiday pay.