Innovative Application Solutions Supervisor

About the role

The Innovation & Technology Department is seeking a dynamic, forward-thinking leader to oversee the daily operations of our Innovative Applications Solutions Team. This role is ideal for a tech-savvy supervisor who thrives in a fast-paced environment, enjoys developing people, and is energized by improving systems that support critical public-sector operations.

Responsibilities

• Lead daily operations for the Application Team, including workload delegation, priority setting, and performance monitoring.
• Develop and mentor staff through coaching, training, cross-training, and professional growth opportunities.
• Oversee administrative responsibilities such as scheduling, approving timecards, conducting evaluations, and managing disciplinary actions.
• Drive application support and improvements by coordinating design, installation, connectivity, troubleshooting, and documentation for software applications and interfaces.
• Collaborate on strategic planning for future application needs, emerging technologies, and long-term IT initiatives.
• Ensure compliance with Clerk, State, and local laws, rules, and regulations through strong internal controls and documented procedures.
• Support project teams, provide regular updates and metrics, and assist with research, feasibility studies, and recommendations.
• Be available for off-hours work when needed and perform additional duties as assigned.
• Show a strong customer service orientation and results-driven mindset.
• Display excellent communication and interpersonal skills.
• Translate technical concepts into business-friendly language.
• Show analytical thinking, problem-solving skills, and exceptional attention to detail.
• Prioritize and execute tasks in a high-pressure environment.
• Show familiarity with ITIL principles, enterprise applications, virtualization, networking, and hardware platforms.
• Show proficiency with tools such as Microsoft Project, Visio, PowerPoint, and Office.
• Foster a collaborative spirit and the ability to promote innovation and positive change.

Requirements

• Achieve a bachelor’s degree in Management or Information Technology or have 2 years of experience in application development.
• Have at least 2 years of supervisory experience.
• Preferred to have ITIL or technical certifications.

Qualifications

• Ability to complete a two-year training plan prior to promotion eligibility.

Skills

• Strong customer service orientation and results-driven mindset.
• Excellent communication and interpersonal skills.
• Analytical thinking, problem-solving skills, and exceptional attention to detail.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Familiarity with ITIL principles, enterprise applications, virtualization, networking, and hardware platforms.
• Proficiency with tools such as Microsoft Project, Visio, PowerPoint, and Office.
• A collaborative spirit and the ability to foster innovation and positive change.

Benefits

• Superior health care plans with low premiums.
• Competitive retirement and pension plans - Florida Retirement System and 457 deferred compensation options.
• Generous paid time off, paid holidays, birthday leave, and volunteer time.
• A Wellness Program giving employees incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyle.
• We are a qualifying employer for Public Service Loan Forgiveness Program.

Pay

Details on pay are not specified in this posting.

Schedule

Details on schedule are not specified in this posting.