Innovation Architect, Product Design

About the role

Transform raw innovation ideas into well-defined, investable opportunities that advance Mercer Health's goal of market leadership in digital and AI solutions. This role sits within the Health Innovation Studio and works collaboratively alongside a team of Innovation Architects, bringing product thinking, human-centered design, and AI-enabled process reimagination to the innovation intake process. By bringing structure, rigor, and strategic framing to the work, you will help ensure the organization is solving the right problems in the right order, with a clear path from concept to prioritized opportunity.

Responsibilities

• Partner with Innovation Architects and idea submitters to guide innovation concepts through structured discovery and refinement.
• Facilitate workshops and working sessions to define the root problem, challenge assumptions, and shape clear opportunity briefs.
• Apply a product mindset to assess ideas for user need, market opportunity, strategic fit, and feasibility.
• Reimagine business processes through the lens of AI and human collaboration to identify high-value innovation opportunities.
• Prepare decision-ready materials for Innovation Council review, including prioritization inputs and value framing.
• Help improve the innovation intake process by building better tools, templates, and evaluation frameworks.

Requirements

• 5+ years of experience in product management, product strategy, management consulting, or innovation program management.
• Experience in digital transformation, AI product development, or enterprise technology strategy.
• Strong facilitation skills with a proven ability to drive alignment across diverse stakeholder groups.
• Excellent structured thinking and problem-definition skills, with the ability to move from vague concepts to clear opportunity briefs.
• Strong written and verbal communication skills, including the ability to communicate with both executive and operational audiences.
• Ability to manage multiple priorities and workstreams in a fast-paced environment.

Qualifications

• Experience shaping AI-enabled products, workflows, or enterprise transformation initiatives.
• A track record of turning ambiguous ideas into prioritized, actionable innovation opportunities.
• Familiarity with willingness-to-pay analysis, value quantification, or investment readiness frameworks.
• Experience building or improving innovation intake, triage, or governance processes.
• A consultative mindset with the ability to balance creative thinking and business rigor.

Benefits

• Professional development opportunities, interesting work, and supportive leaders.
• A vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities.
• A range of career opportunities, as well as benefits and rewards to enhance your well-being, including health and welfare benefits, tuition assistance, 401K savings and other retirement programs, and employee assistance programs.

Pay

The applicable base salary range for this role is $115,200 to $230,400. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

Schedule

Hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.