Injury Adjuster

About the role

USAA seeks to be the #1 choice for the military community and their families. This dedicated Injury Adjuster role requires an individual to be in the office 3 days per week and is based out of San Antonio, TX; Chesapeake, VA; Colorado Springs, CO; Phoenix, AZ; and Tampa, FL.

Responsibilities

• Identifies and handles existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Adjusts non-attorney involved soft tissue bodily injury claims, as well as all auto physical damage associated with those claims.
• Identifies, confirms, and makes coverage decisions on soft tissue claims.
• Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines.
• Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions.
• Provides advice and sets expectations into next steps to members.
• Collaborates and supports team members to resolve issues and identify appropriate matters for escalation.
• Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.
• Supports workload surges and/or Catastrophe Operations as needed.

Requirements

• High School Diploma or General Equivalency Diploma.
• 1 year of injury adjusting or auto liability adjusting experience to include highly complex vehicle physical damage, such as multi-vehicle, non-owned vehicles, or total loss claims.
• Working knowledge and understanding of the auto claims contract as well as application of case and state laws and regulations.
• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.

What Sets You Apart

• 2+ years Auto Liability/Casualty adjusting experience to include complex/multi vehicle liability.
• 1 year auto physical damage or total loss experience.
• Ongoing Professional Development with a focus on Insurance.
• Bachelor’s Degree or higher.
• US military experience through military service or a military spouse/domestic partner.

Benefits

• Comprehensive medical, dental and vision plans.
• 401(k).
• Pension.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Variety of wellness programs.
• Career path planning and continuing education.