Infusion Scheduling Coordinator

About the role

We are seeking an Infusion Scheduling Specialist to support healthcare patient access and scheduling operations.

Responsibilities

• Schedule infusion appointments, prioritizing oncology infusion experience.
• Manage complex provider and patient schedules across multiple departments.
• Use Epic for appointment booking, patient data updates, and workflow support.
• Coordinate insurance verification, eligibility, and prior authorizations.
• Handle patient referrals, documentation, and follow-up.
• Support patient registration and access activities with accuracy.
• Communicate effectively with patients, providers, clinical teams, and insurance entities.
• Ensure timely scheduling and access to care while maintaining privacy and compliance.
• Deliver high-quality customer service amid complex scheduling needs.

Requirements

• Extensive infusion scheduling experience, especially in oncology, preferred.
• Hands-on experience with Epic scheduling.
• Proficiency in complex provider scheduling, insurance verification, prior authorizations, referral management, and patient access.
• Strong communication skills and attention to detail.

Qualifications

The ideal candidate is knowledgeable in coordinating infusion care, navigating healthcare administrative processes, and working effectively in Epic. Candidates with recent oncology infusion scheduling and Epic experience are highly prioritized.