Infusion Pharmacy Technician

Duties and Responsibilities

• Work with the billing department to ensure a thorough benefits investigation has been conducted and any insurance requirements are satisfied prior to rendering services
• Educate patients and process any required consent forms prior to delivery of care
• Select and refer cases to the appropriate nurse, or nursing agency and ensure scheduling is conducted in a timely fashion and in preparation for any dosing due dates
• Support the coordination efforts needed to ensure all supplies, medications and staff needed to deliver care on the scheduled date are ready and available
• Cover pre and post infusion check in’s with patients and nurses and ensure necessary documentation is on file and forwarded to prescribers as appropriate
• Aid with patient collections and support any available patient advocacy efforts to help with cost shares (including third-party programs and payment plans)
• Support any administrative duties associated with patient care in all available settings, including potential front desk/reception coverage for infusion suite(s)

Qualifications

• Must have at least 2 years of medical/healthcare experience
• Pharmacy and medical billing are highly desirable but not required
• Related experience in collections, finance, patient care and communications, or similar qualifications are highly desirable
• Knowledge with EMR systems, healthcare compliance and related legislation is a must
• Outstanding verbal and written communication skills as they will be a key contact point for the company
• Must have ability to work effectively within all levels of the organization, from executives to individual contributors
• Strong project management and cross-group collaboration skills with a demonstrated ability to plan and drive results and achieve deadlines
• Ability to maintain a strict level of confidentiality, demonstrate outstanding judgement, and be able to manage multiple tasks/projects simultaneously