Infusion Front Office Specialist

About the Role

The primary responsibilities of this position will be to perform patient registration procedures, pre-authorizations for treatment, and patient scheduling for Infusion.

• Interview patients for all pertinent account information.
• Verify insurance coverage by phone and obtain pre-certification/authorization.
• Assign I-plans accurately and research Patient Visit History to comply with the Medicare 72-hour rule.
• Pre-certify patients and obtain proper authorization for treatment and approval codes from the insurance carrier for patients insured by an MCO.
• Coordinate patient information with physician offices and ancillary departments.
• Check for physician orders and attach them to patient medical records to ensure appropriate tests are administered.
• Activate all pre-registered patients that have reported for services.
• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties.
• Explain policies regarding services, charges, insurance billing, and payment of account.
• Schedule patient visits for outpatient infusion and Radiation Therapy, transitioning between scheduling and registration based on department volume and needs.
• Schedule patient/physician consults and daily treatment visits using department EMR, Meditech EMR, and/or paper schedule.
• Obtain all required patient information and medical history data prior to appointments.
• Conduct department phone communication.
• File patient records in appropriate locations.
• Assist in other areas of the cancer center as needed.
• May include direct supervision of students at the discretion of the area supervisor.

Requirements

• Associate or Bachelor's degree in Business, Computer, or Clinical-related science is preferred.
• Strong communication skills—clearly and concisely, verbally and in writing.
• Customer orientation—establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
• Interpersonal skills—able to work effectively with other employees, patients, and external parties.
• PC skills—must have an understanding of MS Word applications and demonstrate proficiency in PC applications as required for the position.
• Policies & Procedures—demonstrates knowledge and understanding of organizational policies, procedures, and systems.
• Basic skills—able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly, and transcribe accurately.
• Ability to multi-task and excellent time management skills.

Benefits

HCA Healthcare Trident Hospital offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

Note: Eligibility for benefits may vary by location.