Infusion Collections Specialist

Job Type Full-time Description Soleo Health is seeking an Infusion Collection Specialist to support our Specialty Infusion Pharmacy and work Remotely (USA). Join us in Simplifying Complex Care! 2 years of home infusion collection experience is required. Soleo Health Perks: Competitive Wages401(k) with a matchReferral BonusPaid Time OffGreat Company CultureAnnual Merit Based IncreasesNo Weekends or HolidaysPaid Parental Leave OptionsAffordable Medical, Dental, and Vision Insurance PlansCompany Paid Disability and Basic Life InsuranceHSA and FSA (including dependent care) OptionsEducation Assistance Program The Position: The Collections Specialist is responsible for a broad range of collection processes related to medical accounts receivable in support of multiple site locations. The Collections Specialist will proactively work assigned accounts to maximize accurate and timely payment. Responsibilities include: Researches all balances on the A/R and takes necessary collection actions to resolve in a timely mannerResearches assigned correspondence; takes necessary action to resolve requestsRoutinely reviews and works correspondence folder requests in a timely mannerMakes routine collection calls on outstanding claimsIdentifies billing errors, short payments, unpaid claims, cash application issues and resolves accordinglyAbility to identify potential risk, write offs and status appropriately and report and escalate to management on as identified. Researches refund requests received by payers and statuses refund according to findingsDocuments detailed notes in a clear and concise fashion in Company software systemIdentifies issues/trends and escalates to Manager when assistance is neededProvides exceptional Customer Service to internal and external customersEnsures compliance with federal, state, and local governments, third party contracts, and company policiesMust be able to communicate well with branch, management, patients and insurance carriersAbility to perform account analysis when neededAnswering phones/taking patient calls regarding balance questionsUsing portals and other electronic toolsEnsure claims are on file after initial submissionIdentifies, escalates, and prepares potential payor projects to management and company LiaisonsWrite detailed appeals with supporting documentationKeep abreast of payor follow up/appeal deadlinesSubmits secondary claims Schedule: Monday - Friday 8:30am - 5pm Requirements 2 years of home infusion collection experience is requiredCPR+ system experience is strongly preferredHigh School Diploma or equivalentKnowledge of HCPC coding and medical terminologyExperience providing customer service to internal and external customersWord, Excel, Teams and Outlook experienceMust be dependable. Excellent phone and email communication skills. About Us: Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference! Soleo’s Core Values: Improve patients’ lives every dayBe passionate in everything you doEncourage unlimited ideas and creative thinkingMake decisions as if you own the companyDo the right thingHave fun! Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture. Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor. Keywords: Collections, Collections representative, medical collecting, accounts receivable, payment recovery, AR collections, unpaid claims, payment barriers Salary Description $21-$25 per hour