Infrastructure Technician III

About the role

As an Infrastructure Technician III, you are the technical expert and frontline leader who ensures that the data, voice, fiber, and low voltage systems powering world-class environments are installed with precision, quality, and unmatched professionalism.

Responsibilities

• Lead Advanced Structured Cabling & ICT Infrastructure Work
• Install, service, upgrade, and decommission complex structured cabling systems, including Cat5e/Cat6/Cat6A, fiber optic systems, and low voltage technologies.
• Execute high skill work such as fusion splicing high strand ribbon fiber, terminating and testing copper and fiber, and performing advanced troubleshooting.
• Install and remove infrastructure components including racks, cable trays, cabinets, pathways, and network devices.
• Be the Subject Matter Expert Onsite
• Apply deep knowledge of TIA/BICSI standards, building codes, and life safety requirements.
• Conduct Fluke DSX8000 testing, OTDR testing, inspection, documentation, and remediation.
• Install servers, rack and stack equipment, patch panels, bonding, firestopping, and cable channeling.
• Troubleshoot and support network devices; experience with Cisco routers is a strong plus.
• Lead Teams & Set the Standard
• Act as the first level of field leadership: ensuring Safety First, followed by Quality, then Production.
• Mentor and guide Technicians I & II, leading by example in workmanship, professionalism, and customer service.
• Cookordinate workflows with team members to keep projects on schedule and compliant with scope.
• Deliver An Outstanding Client Experience
• Provide clear updates on project status, technical challenges, and resolutions.
• Support emergency service requests, ensuring timely response and SLA compliance.
• Ensure World-class Documentation & Project Execution
• Maintain accurate electronic and written documentation for time, materials, testing results, and work progress.
• Request tools, supplies, and materials to ensure readiness and jobsite efficiency.
• Participate in required meetings, training, and workshops to maintain expertise and certifications.

Requirements

• Associate degree or technical certification or equivalent work experience
• 5+ years installing, maintaining, and troubleshooting low voltage cabling systems
• Proven ability to install, terminate, test, and certify copper and fiber systems
• Experience with major manufacturers (Panduit, CommScope, Corning, Leviton, etc.) preferred
• Understanding of NEC, ANSI, TIA, EIA, and BICSI standards
• Ability to read blueprints and construction drawings
• Valid driver’s license and clean driving record
• BICSI Technician Certification highly desired
• Supervisory Responsibility
• Tech III is the first level of field leadership at Black Box. Leads small teams, mentors junior techs, and ensures safe, quality focused execution.

Qualifications

• Positive “can do” attitude and strong team leadership mindset
• Punctual, professional, and reliable
• Exceptional client facing communication skills
• Strong collaboration and conflict resolution abilities
• High attention to detail and pride in workmanship
• Able to work independently with minimal supervision