Infrastructure Support Lead
Seoulstart · Range Line, IN · 1 mo ago
Information TechnologyFull-time
What you'd do
- Manage the support team and hold delivery to a consistent standard.
- Drive customer issue resolution or route to right engineer; provide Asia-hours support with on-call coverage.
- Design support system: intake, triage, escalation paths, customer/partner/team workflows.
What they want
- 8+ years technical support or field service for deployed hardware.
- 2+ years experience with AI/ML infrastructure or accelerated compute.
- 2+ years leading support or field engineering teams, including matrixed engineers.
Nice to have
- AI/ML, HPC, or data center infrastructure background with accelerators.
- Distributed LLM inference orchestration experience: vLLM, Dynamo, or equivalent.
- Python and PyTorch experience; inference optimization and performance tuning.
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Nice to have:
- AI/ML, HPC, or data center infrastructure background with accelerators.
- Distributed LLM inference orchestration experience: vLLM, Dynamo, or equivalent.
- Python and PyTorch experience; inference optimization and performance tuning.
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Skills:
- AI/ML, HPC, or data center infrastructure background with accelerators.
- Distributed LLM inference orchestration experience: vLLM, Dynamo, or equivalent.
- Python and PyTorch experience; inference optimization and performance tuning.
Qualifications
- 8+ years technical support or field service for deployed hardware.
- 2+ years experience with AI/ML infrastructure or accelerated compute.
- 2+ years leading support or field engineering teams, including matrixed engineers.
Benefits
Free, no payment. Source: Ministry of Employment and Labor wage information system (wage.go.kr), wage distribution by occupation.
Pay
Matched to Computer systems and software professionals
Schedule
Asia-hours support with on-call coverage.