Infrastructure Operations Engineer - Core Services

About the role

The Infrastructure Operations Engineer is based in the Canton, MA office for a minimum of three days a week, with flexibility to work from home. Learn more about our flexible work culture at computershare.com/flex.

Responsibilities

• Deploy, configure, and automate infrastructure solutions aligned to approved architecture and standards
• Support project transitions into production and execute changes through governed processes
• Maintain monitoring, troubleshoot issues, perform root cause analysis, and implement preventative actions
• Manage patching, upgrades, and lifecycle activities
• Support incident, problem, and change management processes
• Maintain documentation, SOPs, and runbooks
• Collaborate with vendors and support disaster recovery planning and execution

Requirements

• Strong understanding of IT service management frameworks (e.g., ITIL)
• Broad technical knowledge across infrastructure domains (servers, networks, storage, cloud, automation)
• Customer-focused mindset with strong communication skills
• Experience working in global, cross-functional environments (financial services experience is a plus)
• Proven ability to diagnose and resolve complex infrastructure issues in enterprise environments
• Proven experience supporting enterprise storage estates, with a strong focus on Dell EMC products and SAN environments in business-critical operations
• Proven experience supporting enterprise backup and recovery services, with a strong focus on Rubrik and resilient data protection in business-critical environments

Qualifications

• Bachelor’s degree in IT or related field
• Certifications such as ITIL, PMP, Nutanix, Linux, or storage/data protection

Skills

• Strong hands-on experience with Dell EMC storage platforms (PowerMax, PowerScale, ECS) and SAN technologies
• Strong hands-on experience with backup and recovery technologies (Rubrik)
• Core skills in servers, storage, networks, cloud platforms, virtualization (VMware, Nutanix), Microsoft ecosystem (Windows Server, Active Directory, Entra ID)

Benefits

Compensation range: USD $74,000 - $94,000. Flexible work to help you find the best balance between work and lifestyle. Health and wellbeing rewards that can be tailored to support you and your family. Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well. Extra rewards ranging from recognition awards and team get-togethers to helping you invest in your future. Visit computershare.com/CanadaBenefits for details.

Pay

The typical base pay range for this role is USD $74,000 - $94,000.

Schedule

The role requires a minimum of three days a week in the Canton, MA office, with flexibility to work from home for some of your working week.

Contact

The application deadline for submitting resumes is: 07/01/26.