Infrastructure Manager

About This Role

World Group is currently seeking an Infrastructure Manager for its Corporate Headquarters in Rocky River, OH. The role involves overseeing the operation and maintenance of all computer system infrastructure.

Responsibilities

• Ensure all systems (on-premises and cloud) are running at optimal performance with maximum uptime for business needs.
• Coordinate with vendors and internal stakeholders to implement IT solutions as necessary.
• Ensure the security posture of infrastructure systems adheres to best practices.
• Manage relationships with vendors and contractors for operational support.
• Lead a team of administrators for security and infrastructure operational needs.
• Drive continuous improvement and introduce IT best practices.
• Develop and maintain relationships with critical stakeholders to address security and safety needs.
• Research and analyze complex problems, determine root causes, and implement corrective actions.
• Respond to phone, email, voice mail, verbal, and Help Desk portal tickets.
• Diagnose and remediate issues to maintain system uptime.
• Install and configure physical hardware as needed.

Qualifications

• High degree of integrity and confidentiality.
• Experience designing, deploying, and administering scalable, available, and fault-tolerant systems on cloud-based platforms and on-premises datacenters.
• Understanding of networking technologies and protocols (LAN, WAN, DNS, Security, routing, VPN, email routing, SFTP).
• Knowledge of Azure management and cloud computing concepts.
• Experience with Office 365 and related applications.
• Experience with VMware virtualization technologies like vSphere and ESXi, Windows Server, and Linux operating systems.
• Experience with virtual desktop environments like Citrix XenApp and VMware Horizon.
• Excellent communication and listening skills.
• Proven ability to understand and analyze complex business problems and make sound decisions.
• Ability to multi-task and handle competing priorities.
• Detail-oriented and strong time management skills.
• Proficient in organization, planning, and managing objectives.