Infrastructure Escalation Specialist, Offsite Parking Strategy & Solutions

About the role

The Offsite Parking Strategy & Solutions (OPSS) team is hiring for an Infrastructure Escalation Specialist to support the Fleet Infrastructure team’s goal of exceeding customer expectations by ensuring orders are delivered quickly, accurately, and cost-effectively.

Responsibilities

• Support nationwide transportation network in a safe, customer-focused manner
• Develop and design solutions to difficult problems
• Manage outside contractors and vendors
• Handle multiple projects and daily activities, meet deadlines, and develop plans on how to accomplish departmental and distribution goals
• Ensure that all programs and procedures are followed, answering incident ticket escalations from 3rd Party companies

Requirements

• High school or equivalent diploma
• 1+ years of using a computer maintenance management system in planning, scheduling and auditing overall facilities/maintenance activities
• 1+ years of working with computers and Microsoft Office products and applications
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 1+ years of experience in project, construction, or customer-service facing role

Qualifications

• 2+ years of Microsoft Office products and applications experience
• Ability to work independently while maintaining all deadlines and critical date obligations
• Effective time management and organization skills
• Effective and professional communication skills
• Demonstrated ability to establish processes, workflows, standard procedures
• Self-starter that is able to identify opportunities and drive solutions
• Entry level competency in support of a full range of construction management/administrative tools and best practices
• Comfortable operating in an extremely fast-paced environment with a high degree of ambiguity
• Excellent problem solving skills with diverse stakeholder groups

Skills

• Detail-oriented
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple tasks simultaneously

Benefits

• Comprehensive benefits including medical, dental, vision, prescription, life insurance, and retirement plans
• Paid time off and parental leave
• Flexible spending accounts
• Employee assistance program (EAP)
• Mental health support
• Medical advice line
• Health and wellness programs
• Discounts on Amazon products

Pay

The base salary range for this position is $26.00 - $35.00 USD per hour.

Schedule

Flexible schedule/shift/work area, including weekends, nights, and/or holidays.