Infrastructure Engineer - IT Merchandising - On-Premise Systems (SRE)

About the role

The IT Merchandise Infrastructure Engineer at Costco Wholesale is responsible for monitoring, supporting, and maintaining the overall Costco Merchandising On-Premise application non-prod and production ecosystems. This role ensures the governance, security, and compliance of the application platforms and aligns them with Costco policies, operational standards, regulations, and industry frameworks.

Responsibilities

• Implements practices, processes, and procedures consistent with Costco's information security policy and IT standards.
• Automates, documents, shares, educates, delegates, and improves processes.
• Automates deployment of applications.
• Enhances automation of systems and platforms and identifies opportunities for streamlining and continuous process improvement.
• Buils infrastructure automation utilizing tools such as Ansible, Chef, Puppet, SaltStack, etc.
• Evaluates vendor hardware recommendations for operations reliability.
• Designs and implements solutions to meet business needs while developing and enforcing system and security standards.
• Collaborates with Architects to plan, design, implement, and improve new capabilities, enhancements, solutions, and/or platforms.
• Contributes, interprets, and communicates enterprise, technical, project, and operational strategies to the team.
• Develops team vision to drive new capabilities against a published roadmap, in conjunction with management.
• Ensures that proposed and existing systems are aligned with organizational standards, goals, and objectives.
• Works with teams, management, and stakeholders to conceptualize, design, build, test, and release products.
• Analyzes user and project requirements for solutions.
• Identifies and resolves problems, often anticipating issues before they occur or before they grow; develops and evaluates options and implements solutions in accordance with incident and problem management services, policies, procedures, and SLA’s.
• Configures, implements, customizes, and tests software/hardware; duplicates and documents software/hardware defects; and reviews and interprets error logs and source codes to diagnose errors.
• Creates and maintains technical design documentation and identifies which applications are impacted by the solution and associated interfaces.
• Drives governance through designing, developing, implementing, supporting, and documenting enterprise policies, standards, guidelines, monitoring services, solutions, configurations, and procedures.
• Researches, analyzes, and recommends changes required for system growth by utilizing industry standard monitoring and research tools.
• Manages/Coordinates virtual and physical servers including: server provisioning, upgrading, installing, monitoring, maintaining, and performance optimization.
• Creates queries, programs, scripts, and reports supporting and adhering to change control policies that help to define and develop best practices.
• Evaluates system specifications, input and out processes, and working parameters for hardware and software compatibility.
• Performs shell and kernel-level programming and system-specific requirements.
• Assists in other areas of the department and company as necessary.

Requirements

• 3+ years’ experience with managing and patching Windows servers.
• 3+ years’ experience with managing and patching Linux servers.
• 3+ years’ experience supporting operations systems in a large enterprise environment.
• Knowledge in server technologies, including server hardware, storage, backup solutions, data, and security.
• Experience with Puppet configuration management.
• Experience managing SQL/Oracle servers including backup and recovery.
• Experience with Configuring and upgrading JBOSS servers.
• Experience with DynaTrace and/or other monitoring tools.
• Proficiency with scripting languages such as Powershell, Python, JavaScript, etc.
• Understanding middleware technologies and messaging systems.
• Ability to operate independently with a high-threshold for dealing with uncertainty, while simultaneously collaborating with various functional and technical teams.
• Demonstrated troubleshooting skills and the ability to logically think through problem situations and design solutions.
• Excellent verbal and written communication skills, ability to present complex ideas and designs to a variety of technical or non-technical stakeholders.
• Ability to travel within the United States and Canada.
• Able to support off-hours work as required, including weekends, holidays and 24x7 on-call support for Production and Non-Prod environments and services.

Qualifications

• Functional knowledge of Costco IT systems and procedures, with the ability to support, install and remove, configure, and service IT environments and computer equipment.
• Familiarity with Costco’s core business environment related to merchandising, warehouse operations, and company philosophies.
• Experience with configuring and supporting LabVantage software products.
• Experience with configuring and supporting ePlum software products.
• Familiarity with Java, C#, Angular or React.
• Experience with peripheral installation, configuration, customization and triage.
• Proficient in Google Workspace applications, including Sheets, Docs, Slides, and Gmail.

Skills

• Server Technologies
• Puppet Configuration Management
• SQL/Oracle Servers
• JBOSS Servers
• Monitoring Tools
• Scripting Languages
• Middleware Technologies
• Problem Solving
• Communication Skills
• Travel
• Off-Hours Support

Benefits

Comprehensive benefits package including paid time off, health benefits, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Pay

Pay ranges from $85,000 - $190,000, with bonus and restricted stock unit (RSU) eligibility.

Schedule

Full-time position with potential for remote work.